No Jitter Weblog

Twitter Falls, But Not to Its Death: Lessons for the Enterprise

melanieturek@gmail.com (Melanie Turek, Frost and Sullivan) — Tue, 09 Feb 2010 09:21:47 -0500

A recent post by Network World blogger Mark Gibbs has some really interesting statistics, courtesy of RJMetrics, about the use of Twitter in the past several months. Although Twitter had 75 million registered users by the start of 2010, new adopters peaked back in July, 2009. Only 17 percent of users sent a tweet in December (I wasn't one of them, having sworn off Twitter during the craziness of holidays-plus-year-end-scramble--a swearing off that has since stuck), and the average number of followers and tweets per subscriber continue to decline.

Keeping Up with Voice Quality

ekrapf@techweb.com (Eric Krapf, Editor) — Tue, 09 Feb 2010 08:40:51 -0500

I had a briefing yesterday with Empirix, which just announced OneSight Voice Quality Assurance, its newest product for measuring voice quality. It's a pretty slick-looking system, but in some ways it also shows just how much of a moving target voice quality monitoring and assurance is.

Apple to Enterprise: Where is the Love?

matt_brunk@telecomworx.com (Matt Brunk, Telecomworx) — Mon, 08 Feb 2010 08:44:26 -0500

It's easy to dismiss what failed miserably in the past but here's some news about Apple and the recent iPad announcement.

Telecom Threats and Opportunities

delphi-inc@att.net (Gary Audin, Delphi, Inc.) — Fri, 05 Feb 2010 11:35:26 -0500

What some telecom managers see as a threat, others may see as an opportunity. Telecom managers think that IP Telephony is mostly an opportunity. Many consider outsourcing and managed services as threats. I learned this from an article in Voice Report, "2009 National Salary Survey" December 17, 2009 issue. The Voice Report an information service for telecom professionals.

Enterprise IPT Hits An Inflection Point

irwin.lazar@nemertes.com (Irwin Lazar, Nemertes Research) — Fri, 05 Feb 2010 09:58:22 -0500

In the past few weeks I've had the opportunity to consult with several large multi-national organizations on their IP telephony plans, as well as speak to several others for our ongoing research on unified communications and collaboration adoption. One point has become clear: large companies are resisting the call from their vendors to accelerate replacement of their legacy phone systems with IP.

A Fire Hose of Good News from Voice and Video.

ljlisser@yahoo.com (Larry Lisser, Channel Strength) — Thu, 04 Feb 2010 12:04:34 -0500

It seems like once a quarter, we go into overdrive on encouraging news for the emerging communications space. This past week qualified with flying colors.

Some Really Innovative Customers That Made us Go WOW!

pleasant@sonic.net (Blair Pleasant, COMMfusion/UCStrategies) — Thu, 04 Feb 2010 11:01:11 -0500

One of the best parts of the Genesys/Alcatel Lucent Enterprise Application Group analyst conferences is the Customer Innovation Awards. The analysts get to hear from a number of innovative customers and judge them on how well they're using technology to improve customer service. Last week I got to hear from four Genesys/ALU customers, and each of them had a great story to tell.

Sprint and Tango Dance Out a Breakthrough Mobile UC Capability

mfinneran@att.net (Michael Finneran, dBrn Associates) — Wed, 03 Feb 2010 12:12:49 -0500

While much of the world's understanding about fixed mobile convergence is stuck on premises-based solutions that transparently whisk calls back and forth between Wi-Fi and cellular networks, there are carrier solutions that look to address many of the same requirements. T-Mobile has gotten some traction with their dual mode Wi-Fi Calling for Business service that uses the same unlicensed mobile access (UMA) technology as their consumer focused Unlimited Hot Spot Calling.

Key Drivers for Enterprise 2.0

melanieturek@gmail.com (Melanie Turek, Frost and Sullivan) — Wed, 03 Feb 2010 10:23:01 -0500

Late last year, my colleague Subha Rama released a report on the use of Enterprise 2.0 technologies in the workplace. As part of her research, she highlighted five key drivers for use of Enterprise 2.0 tools in business organizations:

Will PBXs Evolve into SAXs?

jburton@ctlink.com (Jim Burton, CT-Link/UCStrategies) — Wed, 03 Feb 2010 05:14:27 -0500

Several events and announcements in the past two weeks, including those made at Lotusphere, the Avaya/Nortel roadmap, Mitel's new mobile voice and data services, and what was discussed at the Genesys/Alcatel-Lucent analyst conference, reminded me of issues and predictions I made in a white paper more than 6 years ago. The paper was called The Communications/Information Productivity Revolution, and it covered a wide range of topics, including the important question of the future of the PBX.

The Transformation of Genesys, Part II

sheila@mcgeesmith.com (Sheila McGee-Smith, McGee-Smith Analytics) — Tue, 02 Feb 2010 12:37:30 -0500

As discussed in Part I, the transformation of Genesys can be seen to be taking place on both organizational and product levels. Future combination of the architectures of the Alcatel-Lucent Enterprise and Genesys portfolios remains in the planning stages, with only a very preliminary look offered at the meeting last week. The product transformation that I refer to is Genesys' slow move beyond the contact center into the enterprise. This transformation began several years ago, was the impetus for the Conseros acquisition about a year ago and is for me the proof point that a Genesys/ALU Enterprise combination makes sense.

Social Networking Site: Failure To Communicate

matt_brunk@telecomworx.com (Matt Brunk, Telecomworx) — Tue, 02 Feb 2010 12:23:46 -0500

One of the worst possible scenarios for any social networking site is a failure to communicate to its members. Recently, Ecademy a UK based site did just that as they tightened the noose in an apparent attempt to bring in more paid memberships.

Google Voice: Good or Bad for Micro-Business Telephony?

ljlisser@yahoo.com (Larry Lisser, Channel Strength) — Tue, 02 Feb 2010 10:22:22 -0500

I find myself increasingly torn when it comes to Google Voice. As a very early adopter of the original GrandCentral's services back in '07, I've always appreciated the offering for its innovation and simplicity. And of course held great respect for GrandCentral's founders (and for anyone else who can sell voice companies to both Yahoo and Google in one lifetime!).

The Transformation of Genesys

sheila@mcgeesmith.com (Sheila McGee-Smith, McGee-Smith Analytics) — Mon, 01 Feb 2010 09:47:29 -0500

Last week one of the thought leaders in the contact center solution space, Genesys, held their eighth annual industry analyst meeting*. I take my title on transformation from two themes of the conference, one organizational and one portfolio-based.

Moves and Changes: A Minor Detail

matt_brunk@telecomworx.com (Matt Brunk, Telecomworx) — Mon, 01 Feb 2010 09:26:10 -0500

MACs stand to be a lesson to potentially improve the old ways of getting things done and closing doors to prevent what falls through the cracks. While in Huntsville last year meeting again with ADTRAN for the event, Chris Thompson, Senior Product Manager and Samir Kakkar, IPT Product Manager of ADTRAN both affirmed what I heard about deleting an extension on the ADTRAN UC solution: Admins need only to delete the extension once in the ADTRAN solution. Here is the minor detail.