VoiceCon Keynote Liveblog: IBM
We make bad decisions, "not because we're dumb, but because we have bad information.Questions to ask your vendor:
How does your solution promote user adoption?
How do you make existing systems work together?
How do you strike a balance between delivery options?
Where's the ROI going to come from?
Can you serve large and small organizations?
Video: SXC Healthcare--they do managed Pharma benefit programs.
The company has 2500% growth rate over 5 years; also doing acquisitions. Retaining key talent in remote locations is key; making them feel like part of the culture. Sametime has helped them do it.
Describe themselves as a "Microsoft shop." Started with OCS, 25-30% user penetration. They went to Sametime. Also cite Sametime's ability to support their multiple PBX systems via Sametime and Sametime Unified Telephony.
Another customer, GEA, a global company providing systems for food and energy processes; growing travel costs, telephony costs, competitive pressures increasing, a mix of voice infrastructures.
GEA chose Sametime/SUT for a unified user experience to drive adoption (this idea that you've got to make sure people use the technology you're deploying is one that's become a recurring theme this year at VoiceCon).
Now describes tying together islands that have diverse existing infrastructure. Difficult to integrate.
Rolls out a trash can. They're the assets you've told your CFO you don't want anymore. Alistair throws boxes away in the prop trash can to represent throwing away technologies--"a career-limiting conversation in my company." The better way is integration and future-proofing.Alistair Rennie, General Manager Collaboration Software, IBM Software takes the stage