ABOUT THE AUTHOR


Eric Krapf
Eric Krapf is the Program Co-Chair of the Enterprise Connect events, helping to set program content and direction for the...
Read Full Bio >>
SHARE



Eric Krapf | March 24, 2010 |

 
   

VoiceCon Keynote Liveblog: IBM

VoiceCon Keynote Liveblog: IBM Alistair Rennie, General Manager Collaboration Software, IBM Software takes the stage

Alistair Rennie, General Manager Collaboration Software, IBM Software takes the stage

Alistair Rennie of IBM starts his keynote by focusing on the ways we can collaborate better.

We make bad decisions, "not because we're dumb, but because we have bad information.Questions to ask your vendor:

How does your solution promote user adoption?

How do you make existing systems work together?

How do you strike a balance between delivery options?

Where's the ROI going to come from?

Can you serve large and small organizations?

Video: SXC Healthcare--they do managed Pharma benefit programs.

The company has 2500% growth rate over 5 years; also doing acquisitions. Retaining key talent in remote locations is key; making them feel like part of the culture. Sametime has helped them do it.

Describe themselves as a "Microsoft shop." Started with OCS, 25-30% user penetration. They went to Sametime. Also cite Sametime's ability to support their multiple PBX systems via Sametime and Sametime Unified Telephony.

Another customer, GEA, a global company providing systems for food and energy processes; growing travel costs, telephony costs, competitive pressures increasing, a mix of voice infrastructures.

GEA chose Sametime/SUT for a unified user experience to drive adoption (this idea that you've got to make sure people use the technology you're deploying is one that's become a recurring theme this year at VoiceCon).

Now describes tying together islands that have diverse existing infrastructure. Difficult to integrate.

Rolls out a trash can. They're the assets you've told your CFO you don't want anymore. Alistair throws boxes away in the prop trash can to represent throwing away technologies--"a career-limiting conversation in my company." The better way is integration and future-proofing.Alistair Rennie, General Manager Collaboration Software, IBM Software takes the stage



COMMENTS



Who's Who at Enterprise Connect

NEC

Featured This Week:
Sponsored By

April 24, 2014
Small centers are both excited and nervous about the new wave of innovation converging on them as major disruptive forces - cloud, mobile, big data and social - rock the contact center world. They rea...
April 9, 2014
Recent advances in cloud technology have given rise to wide variety of new tools designed to support contact center performance, staffing and reporting. Join us for a live webinar focused on helping c...
March 26, 2014
As more organizations are focused on maximizing customer experience as a key differentiator to stay ahead of the competition and customer expectations, the focus needs to be on interactions across mul...

Sign up to the No Jitter email newsletters

  • Catch up with the blogs, features and columns from No Jitter, the online community for the IP communications industry. Each Thursday, we'll send you a synopsis of the high-impact articles, podcasts and other material posted to No Jitter that week, with links for quick access.

  • A quick hit of original analysis by the experts who bring you Enterprise Connect, the leading event in Enterprise Communications & Collaboration. Each Wednesday, this enewsletter delivers to your email box a thought-provoking, objective take on the latest news and trends in the industry.

Your email address is required for membership. For details about the user information, please read the UBM Privacy Statement

As an added benefit, would you like to receive relevant 3rd party offers about new products/services and discounted offers via email? Yes

* = Required Field

No longer instrested? Unsubscribe here.