SHARE



ABOUT THE AUTHOR


Sorell Slaymaker
Sorell Slaymaker has 20 years of experience designing, building, and operating networks and the communication services that run across them....
Read Full Bio >>
SHARE



Sorell Slaymaker | February 23, 2010 |

 
   

Skype SIP Trunks for the Enterprise

Skype SIP Trunks for the Enterprise Skype does not pose an immediate threat to the traditional telcos who also offer SIP trunking, but it does offer some value that organizations can start realizing immediately.

Skype does not pose an immediate threat to the traditional telcos who also offer SIP trunking, but it does offer some value that organizations can start realizing immediately.

Will large enterprises start using Skype now that they offer SIP trunks? Skype recently announced a beta program for SIP trunking. They partnered with industry SBC leader, Acme Packet, to create the service. While Skype has offered its Skype In/Out services as a way for Skype users to talk to others on the PSTN, direct connectivity between Skype clients has its advantages including:* Higher Quality Audio--Skype 4 uses a wideband, adaptive codec and there is less delay than talking with someone off the Skype network

* Video--Desktop video that is fairly robust. Skype In/Out is for voice only.

* UC Apps--Presence, chat, conferencing with other Skype users

While Skype SIP Trunking product only supports voice today in its beta trial, video and the rest of Skype's features are on the way. Skype does not pose an immediate threat to the traditional telephone companies in the enterprise who also offer SIP trunking, but it does offer some value that organizations can start realizing immediately including:

1. International Customer Calls--Supporting toll free internationally is expensive and difficult, especially for customers who call a lot. Skype offers a simple click to call application that any company can add to its web site. When a customer wants to talk with the company, they hit the click to call app, enter some information, then wait for a call. This gives the enterprise the ability to find the right resource and the right network to most efficiently and effectively interact with the customer.

2. Interaction with Colleagues--For conference calls of just a few people, where some of the people are offsite, Skype works well. If connectivity is not robust, colleagues understand. Most users with decent Internet access find Skype "good enough".

3. Airplanes--As WiFi becomes available on more airplanes, users will demand voice communication, even if the quality is poor.

Most IT organizations control what software runs on corporate devices and require all applications get certified. Since Skype offers a service that most IT organizations already offer, there is not a lot of excitement in IT on adding another application to the mix. But, with more executives demanding it for travel when they are on the road to call home and see the family, plus the drive to lower operational costs, the exception of not supporting Skype could become the norm.

Skype is used by over 500 million people worldwide. Skype will continue to add more users and features, especially as users start doing VoIP on 3&4G cellular networks. Consumers love Skype because it is free and "good enough". Skype's SIP Trunking offers a secure and supportable service that enterprises may fall in love with also.Skype does not pose an immediate threat to the traditional telcos who also offer SIP trunking, but it does offer some value that organizations can start realizing immediately.





COMMENTS



Enterprise Connect Orlando 2017
March 27-30 | Orlando, FL
Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Special Offer - Save $200 Off Advance Rates

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

March 8, 2017

Enterprise IT's ability to innovate is critical to the success of the business -- 80% of CIOs agree. But the CIO role has never been more challenging than it is today, with rising operational respo

February 22, 2017

Sick of video call technology that make participants look like they're in the witness protection program? Turns out youre not alone. Poor-quality video solutions can give users an unprofessional ap

February 7, 2017

Securing voice communications used to be very simple since it was generally a closed system. However, with unified communications (UC) you no longer have the walled protection offered by a dedicate

February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.