ABOUT THE AUTHOR


Sorell Slaymaker
Sorell Slaymaker has 20 years of experience designing, building, and operating networks and the communication services that run across them....
Read Full Bio >>
SHARE



Sorell Slaymaker | February 23, 2010 |

 
   

Skype SIP Trunks for the Enterprise

Skype SIP Trunks for the Enterprise Skype does not pose an immediate threat to the traditional telcos who also offer SIP trunking, but it does offer some value that organizations can start realizing immediately.

Skype does not pose an immediate threat to the traditional telcos who also offer SIP trunking, but it does offer some value that organizations can start realizing immediately.

Will large enterprises start using Skype now that they offer SIP trunks? Skype recently announced a beta program for SIP trunking. They partnered with industry SBC leader, Acme Packet, to create the service. While Skype has offered its Skype In/Out services as a way for Skype users to talk to others on the PSTN, direct connectivity between Skype clients has its advantages including:* Higher Quality Audio--Skype 4 uses a wideband, adaptive codec and there is less delay than talking with someone off the Skype network

* Video--Desktop video that is fairly robust. Skype In/Out is for voice only.

* UC Apps--Presence, chat, conferencing with other Skype users

While Skype SIP Trunking product only supports voice today in its beta trial, video and the rest of Skype's features are on the way. Skype does not pose an immediate threat to the traditional telephone companies in the enterprise who also offer SIP trunking, but it does offer some value that organizations can start realizing immediately including:

1. International Customer Calls--Supporting toll free internationally is expensive and difficult, especially for customers who call a lot. Skype offers a simple click to call application that any company can add to its web site. When a customer wants to talk with the company, they hit the click to call app, enter some information, then wait for a call. This gives the enterprise the ability to find the right resource and the right network to most efficiently and effectively interact with the customer.

2. Interaction with Colleagues--For conference calls of just a few people, where some of the people are offsite, Skype works well. If connectivity is not robust, colleagues understand. Most users with decent Internet access find Skype "good enough".

3. Airplanes--As WiFi becomes available on more airplanes, users will demand voice communication, even if the quality is poor.

Most IT organizations control what software runs on corporate devices and require all applications get certified. Since Skype offers a service that most IT organizations already offer, there is not a lot of excitement in IT on adding another application to the mix. But, with more executives demanding it for travel when they are on the road to call home and see the family, plus the drive to lower operational costs, the exception of not supporting Skype could become the norm.

Skype is used by over 500 million people worldwide. Skype will continue to add more users and features, especially as users start doing VoIP on 3&4G cellular networks. Consumers love Skype because it is free and "good enough". Skype's SIP Trunking offers a secure and supportable service that enterprises may fall in love with also.Skype does not pose an immediate threat to the traditional telcos who also offer SIP trunking, but it does offer some value that organizations can start realizing immediately.



COMMENTS


No Jitter Company Spotlight: ShoreTel
June 5, 2013
In surveys, enterprises consistently list the exorbitant costs of international mobile roaming as the biggest challenge when enabling workers for global travel. Other problems can be almost as challen...
May 22, 2013
The video market has been swept by a software revolution. Software-based solutions have transformed the video conferencing infrastructure market, while desktop and mobile apps have all but eliminated...
May 8, 2013
Security threats to enterprise Voice/UC resources are increasing, as illustrated by SecureLogix in the latest edition of its "State of Security Report on Voice/UC" released at Enterprise Connect last ...

This day long workshop will feature a number of sessions exploring the technical challenges, procurement issues, and communications potential of SIP trunks. If your enterprise needs to modernize its wide area communications network, you need to attend this program to learn the ins and outs of SIP trunks. This free package includes breakfast, conference materials, lunch, networking reception and access to Interop’s Exhibition.

May 8 :: Las Vegas :: Interop, Mandalay Bay
May 14 :: New York :: Millennium Broadway
June 19 :: San Francisco :: Le Meridien
June 26 :: Chicago :: Hyatt Regency

Register Now

Sign up to the No Jitter email newsletters

  • Catch up with the blogs, features and columns from No Jitter, the online community for the IP communications industry. Each Thursday, we'll send you a synopsis of the high-impact articles, podcasts and other material posted to No Jitter that week, with links for quick access.

  • A quick hit of original analysis by the experts who bring you Enterprise Connect, the leading event in Enterprise Communications & Collaboration. Each Wednesday, this enewsletter delivers to your email box a thought-provoking, objective take on the latest news and trends in the industry.

Your email address is required for membership. For details about the user information, please read the UBM Privacy Statement

As an added benefit, would you like to receive relevant 3rd party offers about new products/services and discounted offers via email? Yes

* = Required Field

No longer instrested? Unsubscribe here.