SHARE



ABOUT THE AUTHOR


Melanie Turek
Melanie Turek is Vice President, Research at Frost & Sullivan. She is a renowned expert in unified communications, collaboration, social...
Read Full Bio >>
SHARE



Melanie Turek | December 15, 2009 |

 
   

Indentifying UC Opportunities in the Healthcare Market

Indentifying UC Opportunities in the Healthcare Market Only 30 to 35 percent of U.S. healthcare institutions have already adopted IP telephony; but the industry has been one of the earliest adopters of WLAN infrastructure.

Only 30 to 35 percent of U.S. healthcare institutions have already adopted IP telephony; but the industry has been one of the earliest adopters of WLAN infrastructure.

Recently, my colleague Alaa Saayed published a study on the possibilities for unified communications in the healthcare industry. Although the industry has traditionally lagged in its IT deployments, many providers see opportunities and value in UC.According to Frost & Sullivan, there are about 5,600 medium to large hospitals and 5,700 medium and large ambulatory health care services in the United States. Despite the sweeping regulatory and operational changes that are impacting the U.S. healthcare sector, demand for communication and collaborative technologies has been growing over the past several years as healthcare organizations seek to improve operational efficiency and profitability.

Although the healthcare sector lags behind some other industries when it comes to IT deployments, a growing number of U.S. healthcare institutions are partnering with leading technology vendors such as Alcatel-Lucent, Avaya, Cisco, Microsoft, and Siemens to notably enhance communications and collaboration, and improve staff productivity, increase patient satisfaction, and reduce overall communication costs.

According to Frost & Sullivan, only 30 to 35 percent of U.S. healthcare institutions have already adopted IP telephony; this figure is likely to grow to 40 to 45 percent in the coming two to three years. But the healthcare industry has been one of the earliest adopters of WLAN infrastructure, with about 65 percent of medium to large institutions deploying wireless infrastructure. The main drivers are improved patient care, efficient caregiver-to-caregiver communications, and the robust delivery of applications and information.

In a recent Frost & Sullivan UC survey of 102 C-level executives, those from the healthcare/pharmaceutical industry were significantly more aware of technologies such as instant messaging, unified messaging and Unified Communications than their counterparts in energy/utility, financial services and government.

Telemedicine is one of the biggest use cases for UC, and its clear value proposition may explain the high awareness levels for advanced communications and collaboration applications in the industry. Many hospitals use audio, video and web conferencing to reduce travel time and costs, speed the exchange of patient information among hospitals and practitioners, deliver medicine to remote areas, and conduct long-distance medical lectures, seminars and conferences. UC also helps with interpretive services, and with "tele-pharmacy," which integrates pharmacy software, remotely controlled dispensing devices and telecommunication technologies to provision pharmaceutical services from a distance.

Alaa's research specifically highlights the deployment patterns and uses for IM, unified messaging, and UC; identifies the key trends in communications in the market; and discusses a company called Software Advice, which has developed IP telephony applications specifically for the healthcare industry. Clients can download the full report here.Only 30 to 35 percent of U.S. healthcare institutions have already adopted IP telephony; but the industry has been one of the earliest adopters of WLAN infrastructure.





COMMENTS



Enterprise Connect Orlando 2017
March 27-30 | Orlando, FL
Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Special Offer - Save $200 Off Advance Rates

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

March 8, 2017

Enterprise IT's ability to innovate is critical to the success of the business -- 80% of CIOs agree. But the CIO role has never been more challenging than it is today, with rising operational respo

March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.