SHARE



ABOUT THE AUTHOR


Allan Sulkin
Allan Sulkin, president and founder of TEQConsult Group (1986), is widely recognized as the industry's foremost enterprise communications market/product analyst....
Read Full Bio >>
SHARE



Allan Sulkin | February 01, 2009 |

 
   

Here Comes Dell?

Here Comes Dell? The competitive landscape of the enterprise communications market is quickly changing.

The competitive landscape of the enterprise communications market is quickly changing.

Dell appears to be close to announcing its entry into the smartphone market, according to Saturday's story in the NY Times business section. A smartphone would allow Dell to greatly expand its traditional market boundaries and reduce its dependence on personal computers (a product category facing diminishing profit margins and potentially declining sales).Smartphones are in process of replacing personal computers (desktop, notebook, et al) as the primary user interface to information and media, and are also on track to supplant the desktop telephone instrument in commercial installations. There is little doubt that the days of the wired desktop telephone instrument for many enterprise communications system users are numbered (although the number is measured in several thousands).

With a smartphone as part of its product portfolio Dell continues to slowly inch its way into the enterprise communications market. Back in October Dell and Nortel signed an agreement whereby the computer supplier will become a key sales channel for Nortel, gaining access to Nortel's entire Enterprise Solutions portfolios. Dell will also provide a suite of professional services to support unified communications and will leverage the Nortel Express Service portfolio.

Dell has been increasing its expertise in voice communications and unified communications through its worldwide Microsoft Consulting Practice, and must be seen as a potential future strategic competitor to the traditional voice system suppliers. Dell can become a major channel for Microsoft's OCS 2007 solution that threatens to disrupt the current market equilibrium between communications systems suppliers and desktop application software providers in favor of the latter. Dell can certainly bring the hardware elements (servers, switches, desktop and mobile user terminal interfaces) to the solution, and Microsoft the software.

The competitive landscape of the enterprise communications market is quickly changing and it's very likely that more than a few of the Old Guard PBX suppliers can be pushed aside during the next few years. It took Cisco a few years to establish itself as a recognized viable market player, and it will also take time for Microsoft, IBM, and a company like Dell to do likewise. If and when they do will certainly be interesting times for companies like Avaya and Siemens who have been seemingly forever (in one form or another) as customer premises voice system providers.The competitive landscape of the enterprise communications market is quickly changing.





COMMENTS



Enterprise Connect Orlando 2017
March 27-30 | Orlando, FL
Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Special Offer - Save $200 Off Advance Rates

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

March 8, 2017

Enterprise IT's ability to innovate is critical to the success of the business -- 80% of CIOs agree. But the CIO role has never been more challenging than it is today, with rising operational respo

February 22, 2017

Sick of video call technology that make participants look like they're in the witness protection program? Turns out youre not alone. Poor-quality video solutions can give users an unprofessional ap

February 7, 2017

Securing voice communications used to be very simple since it was generally a closed system. However, with unified communications (UC) you no longer have the walled protection offered by a dedicate

February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.