Eric Krapf
Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the...
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Eric Krapf | January 27, 2009 |


Will the Recession Change Collaboration?

Will the Recession Change Collaboration? In the current economy, nobody's going to turn down an otherwise acceptable job because the workplace still uses TDM telephones and doesn't have a company wiki.

In the current economy, nobody's going to turn down an otherwise acceptable job because the workplace still uses TDM telephones and doesn't have a company wiki.

Middle-aged guys like me might be tempted to chortle over articles like this one, where Millenials appear to be getting their comeuppance from the tough economy. But there are actually some good points in there about collaboration and work styles that touch on the way we've been talking about Unified Communications over the past couple of years.My first, superficial thought on reading that Millenials no longer go into job interviews wondering what the employer can do for them, was to think about how many UC presentations I've sat through where somebody was saying that, "The younger generation is used to this kind of communications, and companies will have to provide it for them." Certainly in the current economy, nobody's going to turn down an otherwise acceptable job because the workplace still uses TDM telephones and doesn't have a company wiki.

On the other hand, what these young workers might not feel is constrained to use only the tools that are handed to them. The feature that we just posted, from Mike Jude, demonstrates how employees are able to create their own communications/collaboration space, and how they aren't likely to avoid doing it just because nobody gave them permission in advance. It's about work habits, not sense of entitlement. In other words, you won't lose that promising young fresh-faced grad to another employer, but once they come on board--that's when you have to worry.

And as the Economist article goes on to note, social networking still offers the opportunity to make workers more productive and save the company money, and the younger workers are the ones who gravitate to this technology most naturally. If I were a young worker today interested in hanging onto a job, I'd maybe take it upon myself to spearhead my company's or department's forays into social networking, and offer to "mentor" the older workers. And if I were one of the older workers, I'd listen.In the current economy, nobody's going to turn down an otherwise acceptable job because the workplace still uses TDM telephones and doesn't have a company wiki.


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April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

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Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
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Communications expert Tsahi Levent-Levi, author of the popular blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
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If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
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May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
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January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.