ABOUT THE AUTHOR


Brian Riggs
Brian is a member of Ovum's Enterprise team, tracking emerging trends, technologies, and market dynamics in the unified communications and...
Read Full Bio >>
SHARE



Brian Riggs | August 18, 2008 |

 
   

Microsoft OCS and Telephony: Please Don't Shoot the Messenger (Again)

Microsoft OCS and Telephony: Please Don't Shoot the Messenger (Again) There's been a whole lotta analyst hatin' over on this other NoJitter thread, so please forgive me for being a bit nervous about returning to the topic of Microsoft as a developer of telephony software. I'll overlook all those disparaging remarks made about my fellow analysts. (After all, I disparage them all the time!) Instead I want to focus on the contention Microsoft lacks the ability to provide the most basic core telephony functions and because of this the company should not be referenced in the Mystic Dodecahedron ... or whatever Gartner calls that report of theirs.

There's been a whole lotta analyst hatin' over on this other NoJitter thread, so please forgive me for being a bit nervous about returning to the topic of Microsoft as a developer of telephony software. I'll overlook all those disparaging remarks made about my fellow analysts. (After all, I disparage them all the time!) Instead I want to focus on the contention Microsoft lacks the ability to provide the most basic core telephony functions and because of this the company should not be referenced in the Mystic Dodecahedron ... or whatever Gartner calls that report of theirs.

There's been a whole lotta analyst hatin' over on this other NoJitter thread, so please forgive me for being a bit nervous about returning to the topic of Microsoft as a developer of telephony software. I'll overlook all those disparaging remarks made about my fellow analysts. (After all, I disparage them all the time!) Instead I want to focus on the contention Microsoft lacks the ability to provide the most basic core telephony functions and because of this the company should not be referenced in the Mystic Dodecahedron ... or whatever Gartner calls that report of theirs.Last time I checked the Office Communications Server documentation, basic core telephony were in no way lacking from the software. Though typically deployed as an adjunct to a PBX, OCS can just as easily be set up as a standalone voice platform. In such a scenario, OCS provides call control, allowing users to make and receive calls without connecting to a PBX. Users can also put calls on hold, forward them, and set up audio conferences. Phones - of both the deskset and soft phone variety - are connected directly to OCS. There's some basic IVR-like capabilities courtesy of Speech Server. DTMF tones can be generated. Voice mail and auto attendant software is available from Exchange 2007. A third-party media gateway provides connectivity to the PSTN.

To be honest, this is not the most impressive of feature lists, particularly when compared with the hundreds of really snazzy voice features available on your run-of-the-mill PBX. But - maintaining this theme of honesty - these are in fact core telephony functions. So if you ask me, the problem is not that Microsoft's unified communications solution lacks the most basic core telephony functions. The problem is that basic telephony functions are all that OCS can presently provide, at least when it comes to voice features. Until Microsoft can provide more than these most basic of telephony functions, businesses will not take OCS seriously as an alternative to a traditional PBX. I fully expect this to change going forward ... and, frankly, so should you. Just please don't shoot the messenger.



COMMENTS


Who's Who at Enterprise Connect

NEC

Featured This Week:
Sponsored By


April 24, 2014
Small centers are both excited and nervous about the new wave of innovation converging on them as major disruptive forces - cloud, mobile, big data and social - rock the contact center world. They rea...
April 9, 2014
Recent advances in cloud technology have given rise to wide variety of new tools designed to support contact center performance, staffing and reporting. Join us for a live webinar focused on helping c...
March 26, 2014
As more organizations are focused on maximizing customer experience as a key differentiator to stay ahead of the competition and customer expectations, the focus needs to be on interactions across mul...

Sign up to the No Jitter email newsletters

  • Catch up with the blogs, features and columns from No Jitter, the online community for the IP communications industry. Each Thursday, we'll send you a synopsis of the high-impact articles, podcasts and other material posted to No Jitter that week, with links for quick access.

  • A quick hit of original analysis by the experts who bring you Enterprise Connect, the leading event in Enterprise Communications & Collaboration. Each Wednesday, this enewsletter delivers to your email box a thought-provoking, objective take on the latest news and trends in the industry.

Your email address is required for membership. For details about the user information, please read the UBM Privacy Statement

As an added benefit, would you like to receive relevant 3rd party offers about new products/services and discounted offers via email? Yes

* = Required Field

No longer instrested? Unsubscribe here.