SHARE



ABOUT THE AUTHOR


Eric Krapf
Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the...
Read Full Bio >>
SHARE



Eric Krapf | May 22, 2008 |

 
   

Is Your IT Organization Ready for UC?

Is Your IT Organization Ready for UC? We asked that simple question in yesterday's VoiceCon webinar, allowing the audience respondents to decide for themselves what UC meant and was going to entail in their enterprise. The question--whatever UC will be in your company, is your IT organization ready for it? The answer, based on 97 responses: 60% said no. To me, that almost seemed low, given how nascent a technology UC is, and how sparsely deployed. In fact, according to data presented by one of the webinar speakers, Sandra Palumbo of Yankee Group, many companies are still learning about IP telephony.

We asked that simple question in yesterday's VoiceCon webinar, allowing the audience respondents to decide for themselves what UC meant and was going to entail in their enterprise. The question--whatever UC will be in your company, is your IT organization ready for it? The answer, based on 97 responses: 60% said no. To me, that almost seemed low, given how nascent a technology UC is, and how sparsely deployed. In fact, according to data presented by one of the webinar speakers, Sandra Palumbo of Yankee Group, many companies are still learning about IP telephony.

We asked that simple question in yesterday's VoiceCon webinar, allowing the audience respondents to decide for themselves what UC meant and was going to entail in their enterprise. The question--whatever UC will be in your company, is your IT organization ready for it? The answer, based on 97 responses: 60% said no. To me, that almost seemed low, given how nascent a technology UC is, and how sparsely deployed. In fact, according to data presented by one of the webinar speakers, Sandra Palumbo of Yankee Group, many companies are still learning about IP telephony.Sandra presented Yankee Group research showing that just over half of respondents feel "somewhat capable" of supporting IPT. As you can see from the figure below, the biggest concerns are around end user training and security. I'd call out that third item, Change Management, as possibly the sleeper issue, because IPT certainly brings about a lot of change.

Yankee Group asked the survey group which tasks they called in professional services to help with, and as you can see below, security was the second highest. I think it's interesting that about 1/3 used professional services in business case development/TCO analysis; I'd be interested to see if this actually translated into better TCO and ROI. As we learned from Robin Gareiss of Nemertes in a previous webinar, there must be diligent followup if you're going to realize the opex benefits that IPT is supposed to bring.

Interestingly, Sandra Palumbo and Yankee Group found less than 10% of their respondents used or will use no professional services whatsoever:

We've talked a lot about how the IPT replacement process has been very incremental, and how this is mostly due to enterprises' reluctance to get rid of fully functional TDM systems. But clearly the process of getting the organization ready for IPT is also moving incrementally. My guess is that this is effect rather than cause: Organizations aren't getting ready for IPT until their companies actually are about to implement it.





COMMENTS



Enterprise Connect Orlando 2017
March 27-30 | Orlando, FL
Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Special Offer - Save $200 Off Advance Rates

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

March 8, 2017

Enterprise IT's ability to innovate is critical to the success of the business -- 80% of CIOs agree. But the CIO role has never been more challenging than it is today, with rising operational respo

March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.