SHARE



ABOUT THE AUTHOR


Brian Riggs
Brian is a member of Ovum's Enterprise team, tracking emerging trends, technologies, and market dynamics in the unified communications and...
Read Full Bio >>
SHARE



Brian Riggs | April 01, 2008 |

 
   

Telepresence: Coming to a Hotel Near You

Telepresence: Coming to a Hotel Near You Something that was overshadowed in all the hullabaloo over Cisco's TelePresence marketeering at VoiceCon is that Marriott is deploying HP Halo in a bunch of its hotels around the world. It's a fantastic move, really. Many companies will simply not have filled a large enough piggy bank to buy the incredible experience of this incredibly expensive immersive video solution. Instead they'll be able to rent a telepresence room at a nearby business-class hotel and meet with colleagues at similar facilities in other cities or overseas.

Something that was overshadowed in all the hullabaloo over Cisco's TelePresence marketeering at VoiceCon is that Marriott is deploying HP Halo in a bunch of its hotels around the world. It's a fantastic move, really. Many companies will simply not have filled a large enough piggy bank to buy the incredible experience of this incredibly expensive immersive video solution. Instead they'll be able to rent a telepresence room at a nearby business-class hotel and meet with colleagues at similar facilities in other cities or overseas.

Something that was overshadowed in all the hullabaloo over Cisco's TelePresence marketeering at VoiceCon is that Marriott is deploying HP Halo in a bunch of its hotels around the world. It's a fantastic move, really. Many companies will simply not have filled a large enough piggy bank to buy the incredible experience of this incredibly expensive immersive video solution. Instead they'll be able to rent a telepresence room at a nearby business-class hotel and meet with colleagues at similar facilities in other cities or overseas.Some other, rather random, telepresence musings:

  • I recently heard Roberta McIntosh, executive vice president of global voice services at Verizon Business, refer to telepresence as "immersive video." I like this enough to have copped it for my blurb above. Ever since Cisco commandeered the t-word and it applied it to a specific product offering rather than to a general type of video solution, there has been general confusion whether we're talking about TelePresence, the Cisco offering, or telepresence the solution that HP, Polycom, Lifesize and others can provide.

  • While the use of telepresence may reduce your company's travel expenses, it will increase your corporate spend on network infrastructure and WAN bandwidth. In the Fireside Chat session at Cisco's C-Scape conference one of the executives - CIO Rebecca Jacoby, I think - said that Cisco's use of TelePresence internally resulted in a 400% increase in bandwidth on the corporate network. No wonder telepresence causes John Chambers' eyes to glow!

  • Glen Noga, Polycom's CIO, told the audience at a Juniper Networks conference that with his company's internal use of its telepresence technology, "the size of the packet has not changed, but the number of packets crossing the network has increased dramatically." This led to a rearchitected corporate network in late 2007, presumably based on Juniper switches. Again, the lesson here is that if you're thinking about an investment in telepresence remember that you're probably not just going to be buying video equipment but you're probably in the market for a network upgrade as well.

  • As of December 2007, Cisco had deployed 162 TelePresence rooms. Employees had participated in 42,000 TelePresence sessions and a total of 62,000 meeting hours. 9,000 of these sessions were in lieu of business meetings where employees would have had to fly to another location. Craig Hinkley, VP of Cisco's Architecture and Technology organization, said this amounts to a 5% reduction in travel, a $240 million savings.

  • There is nothing inherently green about telepresence, or any other technology for that matter. Technologies are not green. Green is more of an attitude that in business settings translates into specific policies aimed at the company being more friendly to the environment. Certain technologies can be leveraged to make these policies a reality. But they are not wands that can be waved around, magically making air fresh and crisp and pine scented. For companies using video conferencing, the technology needs to be viewed as just one component of an overarching green initiative, something that even Tandberg readily admits.





  • COMMENTS



    August 16, 2017

    Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

    July 12, 2017

    Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

    May 31, 2017

    In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

    August 16, 2017
    World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
    August 11, 2017
    Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
    August 4, 2017
    Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
    July 27, 2017
    Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
    July 14, 2017
    Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
    June 28, 2017
    Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
    June 9, 2017
    If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
    June 2, 2017
    Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
    May 24, 2017
    Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
    May 18, 2017
    Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
    April 28, 2017
    Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
    April 20, 2017
    Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
    March 23, 2017
    Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
    March 15, 2017
    Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
    March 9, 2017
    Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
    March 3, 2017
    From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
    February 24, 2017
    UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
    February 17, 2017
    From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
    February 7, 2017
    UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
    February 1, 2017
    Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
    January 26, 2017
    Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
    January 23, 2017
    Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.