Microsoft's Gurdeep Singh Pall: Keynote
The big news here from Microsoft is the announcement of a strategic alliance with Aspect Software to integrate Aspect's contact center server with Microsoft OCS 2007.
In his keynote, Gurdeep Singh Pall invited other contact center vendors to integrate their systems to OCS 2007 as well. "This is an open platform," he reminded them. I'll have more about Gurdeep's keynote shortly, but this is a significant development because it shows Microsoft homing in on the contact center market for OCS, potentially end-running the IP-PBX issue.
It also helps explain why Aspect has been so vociferous about pushing the extended-contact center idea, as shown here and elsewhere. James Foy, Aspect's CEO, joined Gurdeep Singh Pall on stage and continued the message: "Agents really don't have all the answers. They need help." He cited some of the statistics that Aspect has given us in previous briefings, as linked in the post I linked to above.
More on Microsoft shortly.
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