ABOUT THE AUTHOR


Kevin Kieller
Kevin Kieller is a partner with enableUC, a company that helps measure, monitor and improve UC and collaboration usage and...
Read Full Bio >>
SHARE



Kevin Kieller | August 26, 2011 |

 
   

Gartner Endorses Nest-of-Breed Strategy

Gartner Endorses Nest-of-Breed Strategy A near-best-of-breed solution gives you a solution that most often works, is supported (by a single vendor) and gets better as new software versions are released.

A near-best-of-breed solution gives you a solution that most often works, is supported (by a single vendor) and gets better as new software versions are released.

I recently wrote about a near-best-of-breed (or "nest-of-breed") unified communications strategy, as I have long contended that a "best of breed" for unified communications is the road to much pain and heartache.

In Gartner’s most recent Magic Quadrant for UC (August 22, 2011), I would suggest they endorse my nest-of-breed strategy when they write in the summary, "Gartner believes that acceptable functionality will be increasingly available for all UC functions from the leading vendors in the next several years, and enterprises that wish to pursue a single-vendor approach can start to evaluate which of the UC suites best matches their needs."

Choosing one vendor and living with the shortcomings of that vendor's offering is often better than trying to integrate solutions from multiple vendors. Gartner summarizes this struggle when they write:

"The conflict is that enterprises will need to choose between:

* Using multiple vendors to offer users best-of-breed functionality in all UC areas, which would also allow migration of existing investments
* Using a single vendor and sacrificing best-of-breed functionality in one or more areas, and potentially writing off some existing communication investments"

No organization wants to make this "Sophie’s choice" of technology and yet in the current environment they must. To help make this decision, in the Goldilocks Approach I described a detailed process to balance your specific requirements against the shortcomings of multiple existing solutions.

Consistent with the newly released Magic Quadrant that rates Microsoft as the leading UC provider, we continue to see increased interest in using Microsoft Lync and Microsoft Exchange Unified Messaging as the basis for an organization's UC platform.

Many analysts and certainly many competitors argue that the Microsoft platform does not provide the most extensive list of voice features. This is certainly true and yet, increasingly, companies are voting with their dollars that Lync provides sufficient features to warrant investment. For many organizations Lync and Exchange UM are "good enough".

Nest-of-breed is not intended to be best-of-breed but instead, by selecting a near-best-of-breed solution, you end up with a solution that most often works, is supported (by a single vendor) and gets better as new software versions are released.

In contrast, pursuing the "theoretically elegant" best of breed solution often means you are subjecting your users to an ongoing "beta" deployment, you have difficulty soliciting vendor support and each software upgrade potentially causes the entire solution to stop working.

While "Gartner believes that acceptable functionality will be increasingly available for all UC functions from the leading vendors in the next several years", I would suggest that for many organizations, acceptable UC functionality is available from a few single vendors today. Simply choose your nest wisely and all your eggs will hatch sunny side up.



COMMENTS


Who's Who at Enterprise Connect

NEC

Featured This Week:
Sponsored By


April 24, 2014
Small centers are both excited and nervous about the new wave of innovation converging on them as major disruptive forces - cloud, mobile, big data and social - rock the contact center world. They rea...
April 9, 2014
Recent advances in cloud technology have given rise to wide variety of new tools designed to support contact center performance, staffing and reporting. Join us for a live webinar focused on helping c...
March 26, 2014
As more organizations are focused on maximizing customer experience as a key differentiator to stay ahead of the competition and customer expectations, the focus needs to be on interactions across mul...

Sign up to the No Jitter email newsletters

  • Catch up with the blogs, features and columns from No Jitter, the online community for the IP communications industry. Each Thursday, we'll send you a synopsis of the high-impact articles, podcasts and other material posted to No Jitter that week, with links for quick access.

  • A quick hit of original analysis by the experts who bring you Enterprise Connect, the leading event in Enterprise Communications & Collaboration. Each Wednesday, this enewsletter delivers to your email box a thought-provoking, objective take on the latest news and trends in the industry.

Your email address is required for membership. For details about the user information, please read the UBM Privacy Statement

As an added benefit, would you like to receive relevant 3rd party offers about new products/services and discounted offers via email? Yes

* = Required Field

No longer instrested? Unsubscribe here.