SHARE



ABOUT THE AUTHOR


Matt Brunk
Matt Brunk has worked in past roles as director of IT for a multisite health care firm; president of Telecomworx,...
Read Full Bio >>
SHARE



Matt Brunk | June 19, 2011 |

 
   

Zultys: A Look Under the Hood

Zultys: A Look Under the Hood Overall, the Zultys solution is packed with convergence and it definitely reduces installation time.

Overall, the Zultys solution is packed with convergence and it definitely reduces installation time.

Neil Lichtman, CEO of Zultys recently told me how Zultys improved their products (Zultys Delivers Value & Wins Deals) for simplicity and reduced installation steps. Zultys announced their win with Martin Engineering (see Zultys Wins Global Rollout) and I wanted to have a good look under the hood for myself. Neil took me up on my offer to review the Zultys platform.

The MX30 is just a little bigger than the Apple Mac Mini Server. The tested phone was the ZIP 55i Zultys label using the Aastra (6755i model). I liked the phone, its appearance, real estate (buttons/soft keys) and balance (feel). I got curious and visited Zultys' website to find their phone lineup here: Zip Phones

A hardware manual that shipped with the system gave me enough information to log into the system under the console mode and then download the Administrator software. The system configuration wizard had the system online in minutes. I'm not a Zultys dealer and haven't been to any training. Zultys does offer new dealers assistance simply by completing a form to utilize their Initial Deployment Program (IDP), detailing the dealer system to be installed. The Zultys IDP is available to qualified partners and provides an assertive approach to initial Zultys system deployments. IDP adopts a proactive approach for initial installations to help ensure a higher quality experience for VARs as well as their end-users. This is a value add program for their dealers/VARs with installation assistance.

Built in documentation was helpful too and I did read parts of it. Within minutes the system was configured using the onboard wizard and in a few minutes more the automated attendant was up and running--I didn't need to hassle to write a script and then find someone to record it (customarily an issue in the SMB market with customers) because the built in text-to-audio conversion points to a Zultys server in Sunnyvale that loads the wav file in the desired format with what is typed in a text box. Other languages and male or female voices are selectable or customers can use a sound program to create their own recordings in the acceptable audio format. Initially, I typed: "Thank you for calling Telecomworx, If you know the extension number of the party you are calling please dial it now or just press 9 for a company directory." Since Telecomworx sounded a bit off--I retyped "Telecom works" and it sounded right on. So a quick lesson here is to use phonetics when necessary. Zultys delivers an in-skin voice mail/Automated Attendant and there's no hard drive but instead a flash drive in the MX30 only. The dial plan tool is easy to master as is creating programming templates to speed up station programming.

The SIP phone audio quality is outstanding on the Zip 55i and that was the first thing I noticed when placing calls. I monitored in real time outgoing calls made through the system using ADTRAN's VQM feature in our IAD. G.711 compression was shown for all calls made and again the audio quality scored excellent. The system shipped with a 4-port analog FXO card, and another cool feature is the built in calibration tool that Zultys uses to reduce echo. All that's required are a few mouse clicks, and within seconds the system makes necessary adjustments to the FXO ports in use. This feature is key in that it removes subjectivity from the process and ensures the best sound quality is delivered to the users. There's no need for external analog loop current attenuators since Zultys accomplishes basically the same thing using software.





COMMENTS



July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.