Posts By Andrew Prokop

Zang Workflow: From Bits & Bytes to Drag & Drop

Andrew Prokop | April 24, 2017 |
A new graphical design tool from Avaya's Zang cloud platform makes fun work of building voice, text, and other communications applications.

Game On -- The Gamification of the Contact Center

Andrew Prokop | April 11, 2017 |
In short, focus + competition + sharing = higher productivity and less employee turnover.

Are You Experienced at Providing an Optimal Customer Experience?

Andrew Prokop | March 20, 2017 |
While nearly everything in our modern life is rooted in some form of technology, the human experience is still the holy grail of customer care.

Evolving Your Enterprise with SIP

Andrew Prokop | March 13, 2017 |
A handy-dandy SIP primer to help enterprises understand what a SIP migration entails and the benefits you can hope to gain

March 7, 1876: The Birth of Modern Communications

Andrew Prokop | March 07, 2017 |
March 7th is a day to celebrate the accomplishments of a man, an idea, a company, and a revolution in how we communicate.

Giving Voice to IoT

Andrew Prokop | February 27, 2017 |
The power of IoT is enormous, and the opportunities to infuse sensors and other devices with communications technology are nearly endless.

Top 5 Picks in a Year of Communications Richness

Andrew Prokop | January 09, 2017 |
Whether the rise of comms APIs or the slow demise of Avaya, 2016 didn't disappointment with technologies to watch and developments to track.

Understanding Your SIP Taxes

Andrew Prokop | December 19, 2016 |
Like taxes, careful SIP planning will help you avoid the sticker shock that guys like me always seem to experience in March and April.

How Vulnerable Is Your SIP?

Andrew Prokop | December 12, 2016 |
While internal hacks are very concerning, it’s the external nature of SIP that makes it especially vulnerable.

Taking the Boredom Out of SIP Trunks

Andrew Prokop | November 28, 2016 |
If you want me to take notice of your SIP offer, tell me what you do that no one else is doing.

Priming Your Web Services Knowledge

Andrew Prokop | November 07, 2016 |
It's not just SIP and RTP that goes into unified communications. Let's talk SOAP and REST and everything Web services.

Putting a Millennial Face on UC

Andrew Prokop | October 31, 2016 |
Unified communications is evolving, with Millennials at the heart of that change.

House Calls Go Digital

Andrew Prokop | October 24, 2016 |
While some really great things from the past may never come back, personal, on-demand healthcare in the comfort of your home isn’t necessarily one of them.

The Dark Side of Always On

Andrew Prokop | October 17, 2016 |
Mobile SIP communication allows me to be reachable no matter where I am, but the line between work and personal life has been blurred to the point of being nearly invisible.

Telephone Spotting

Andrew Prokop | October 10, 2016 |
A phone can say a lot about a business and the emphasis it puts on communications.

Using APIs to Change the Role of the Telecom Department

Andrew Prokop | October 03, 2016 |
Now is the time to turn the normally reactive telecom department into a proactive communications solutions machine.

SIPVicious (Hey Hey, My My)

Andrew Prokop | September 26, 2016 |
SIPVicious is a set of tools that can both harm and help; thankfully, you get to choose how it will be applied to your SIP platform.

The Five Whys of Problem Solving

Andrew Prokop | September 19, 2016 |
Using a 60-year-old strategy to solve communications technology problems of today.

With SIP, Less is the New More

Andrew Prokop | September 06, 2016 |
With efficiency and reduction on the minds of software developers and hardware designers everywhere, we are clearly headed toward a "less is more" communications world.

In Search of the Blue Idea

Andrew Prokop | August 29, 2016 |
There are big, mind-blowing ideas out there waiting to be put into words, and eventually, practice.
 

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.