Posts By Tom Brannen

Navigating Disruption, Synergizing with Tech

Tom Brannen | October 26, 2017 |
Organizations need to realign processes and workflows to match the capabilities of new tools.

3 Myths on 5G Debunked

Tom Brannen | July 27, 2017 |
5G will change the industry in positive and significant ways, but don't believe everything you hear about it.

A Look Back on MWC 2017, aka EuroEpcot

Tom Brannen | April 26, 2017 |
Finding the newsworthy and notable took a lot of sifting through the glitz and sizzle of the show floor.

Combination to Unlock Seamless Mobile UC All in the 'Digits'

Tom Brannen | January 25, 2017 |
Will T-Mobile innovation help us finally achieve a seamless, converged, mobile communications experience?

Move Over RFP -- Make Way for the New Model

Tom Brannen | December 14, 2016 |
Communications manufacturer upheaval and evolving enterprise requirements are putting the RFP out of fashion.

Say 'Allo' to Un-Unified Communications

Tom Brannen | October 05, 2016 |
Perhaps the growing chasm between the consumer and business communications experience isn't such a bad thing.

Mass Notification: Lessons Learned, Lessons Forgotten

Tom Brannen | August 10, 2016 |
There needs to be a renewed sense of importance attached to improving emergency notification systems in your organization.

Will Communications Craziness Ever End?

Tom Brannen | June 08, 2016 |
With email overload transitioning to messaging madness, we must evolve the way we communicate today.

There's an App for That

Tom Brannen | April 14, 2016 |
Are next-gen collaboration tools killer apps or square donuts?

Capitalizing on New Mobile Pricing Plans

Tom Brannen | February 10, 2016 |
Whereas the focus even a few years ago was on voice usage, the plans of today include unlimited voice and texting and focus purely on data usage.

Mitel's Mobile-First Strategy Just Might Work

Tom Brannen | November 25, 2015 |
Could a truly seamless mobile UC experience be on the horizon?

From ISDN to SDN

Tom Brannen | October 14, 2015 |
Will the network management challenges of yesterday and today finally go away?

Cloud Dilemmas: Analysis Paralysis

Tom Brannen | September 02, 2015 |
How do you know the right cloud solution is the right cloud solution when you find it?

Skipping UC

Tom Brannen | July 15, 2015 |
Organizations can ditch their old PBX and voice mail for a social-based collaboration ecosystem, completely skipping generations of UM/UC/UCC.

How HD Voice Will Change the Way We Work

Tom Brannen | June 03, 2015 |
HD Voice creates an opportunity to shift the focus away from the desktop and into a fully mobile and application rich solution.

Integrating Applications to Boost Experience

Tom Brannen | April 22, 2015 |
The real transformational explosion predicted for this time period will not come out of products or technology, but by the convergence of applications.

3 Tips for Keeping Your UC Project in Perspective

Tom Brannen | March 18, 2015 |
A real-life catastrophe shows why keeping the proper perspective on a project is so critical, whether at sea or working with UC.

Net Neutrality: The FCC Has Picked Our Poison

Tom Brannen | February 11, 2015 |
FCC Chairman Tom Wheeler's latest Net neutrality plan should be hard to stomach for anybody expecting Internet-fueled innovation to continue.

Out with the Copper, in with the Fiber

Tom Brannen | December 10, 2014 |
ALL businesses need to be on fiber as soon as possible.

The Apple SIM: Quietly Taking On Network Lock-In

Tom Brannen | November 05, 2014 |
The programmable Apple SIM, today for the new iPad Air 2, gives users the freedom to move from one wireless carrier to another -- in theory, at least.
 

Enterprise Connect Orlando 2018
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November 29, 2017

As video conferencing use rises in the enterprise, businesses are looking for ways to bring this technology out of traditional conference room and make it more broadly accessible. That's made the h

November 1, 2017

Your customers (internal and external) demand that you offer them the ability to connect by any means. With the adoption of cloud communications tools you now have access to an expanded portfolio o

October 18, 2017

Microsofts recent Ignite event had some critically important announcements for enterprise communications. Namely, Microsofts new Team Collaboration offering, Teams, will be its primary communicatio

October 23, 2017
Wondering which Office 365 collaboration tool to use when? Get quick pointers from CBT Nuggets instructor Simona Millham.
September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.