Posts By Mike Bergelson

The State of Transcription for UC: Part 2.3: Areas of Innovation

Mike Bergelson | July 25, 2010 |
Medical transcriptions and closed captioning are likely areas for growing benefits as technology and human processes improve.

The State of Transcription for UC: Part 2.2: Meeting Transcription

Mike Bergelson | July 19, 2010 |
audio and video meetings involve, by their nature, multiple speakers. This complicates the task of transcription considerably

The State of Transcription: Part 1

Mike Bergelson | July 11, 2010 |
Should transcription functionality be fully automated, fully human-performed, or a hybrid of these approaches?

The Case for Transcription in UC, Part 1 of 3

Mike Bergelson | May 20, 2010 |
Consider how much more effectively we'd collaborate if we could consume this recorded audio and video content nearly twice as fast, understand it better and find it more easily (or at all).

UC and Enterprise 2.0: United In the Pursuit of Hyper-Productivity

Mike Bergelson | May 27, 2009 |
UC and Enteprrise 2.0 technologies will help larger organizations achieve the kind of hyper-productivity that their garage-housed competitors enjoy.

Lessons From Russia's Contact Centers

Mike Bergelson | April 08, 2009 |
Service levels that Russian companies offer their customers could leapfrog those available in more mature markets. They have the opportunity to get customer care right from the beginning.
 
Enterprise Connect Tour 2012
In response to the booming demand for SIP Trunks—and for information about SIP Trunks—Enterprise Connect is launching a four-city “road show” on this vital topic.
May 22: San Francisco
June 6: Chicago
June 27: New York
Enterprise Connect 2012 Roundup
Read blog posts and watch videos captured live at the industry's leading event, and catch up on all the post-show analysis too.
Enterprise Connect Webinar
Forrester Research principal analyst Art Schoeller will provide an overview of trends in enterprise SIP Trunking and unified communications adoption.
Enterprise Connect Orlando 2013
Enterprise Connect Orlando 2013 takes place March 18-21, 2013 at the Gaylord Palms Hotel. We'll be opening registration shortly. Stay tuned!
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Upcoming Events
May 23, 2012
The explosion of new hosted and cloud communications offerings can be confounding. With the potential for cost savings and productivity enhancements, adopting the right Hosted PBX solution can make a ...
May 9, 2012
SIP Trunking and unified communications strategies are important components of enterprise telecommunication strategies. Enterprise Session Border Controllers (E-SBCs) play a critical role in maximizin...
April 25, 2012
Unified Communications (UC) is becoming mainstream in the enterprise, enabling real-time, collaborative communications via a host of new media and applications. But this transition will bring challeng...

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