Posts By Michael Finneran

Apple Goes to China

Michael Finneran | August 01, 2017 |
Reception isn't nearly as warm as it is back home.

Apple's Business Chat: Big News for Contact Centers

Michael Finneran | June 28, 2017 |
Taking a page from the WeChat playbook, Apple plans on extending functionality for Business Chat, under development, far beyond communications.

Apple WWDC Announcements a Mixed Bag

Michael Finneran | June 14, 2017 |
Most offerings reflect incremental improvement rather than innovation, with a few surprises like Business Chat.

The Key to Winning in Mobile UC: Beat the Incumbent

Michael Finneran | May 31, 2017 |
...and by that I mean, the smartphone itself

Comcast, Charter Partner to Take on Cellular Carriers

Michael Finneran | May 09, 2017 |
Why are they entering this knife fight?

RapidSOS Fires Up New Idea for Wireless E911

Michael Finneran | April 28, 2017 |
This startup wants to take a page from Google Maps to solve the location accuracy problem that plagues wireless 911.

Pick the Right Battle: Robocalls Over Net Neutrality

Michael Finneran | April 25, 2017 |
At issue is a universally intrusive annoyance to virtually everyone with a phone, and a key component of countless dubious and outright fraudulent schemes.

T-Mobile Big Buyer in $19.8 Billion Spectrum Auction

Michael Finneran | April 14, 2017 |
Verizon Wireless and Sprint sit this one out, while Dish Networks and Comcast drop a combined $7.9 billion.

IoT in UC: Nothing More Than a Buzzword?

Michael Finneran | March 07, 2017 |
Call me a party pooper, but I just don't see a major role for UC suppliers in the Internet of Things ecosystem -- yet.

Is Everyone Buying Too Much Bandwidth?

Michael Finneran | March 02, 2017 |
So many enterprises are issuing monthly payments for systems, applications, and network links no longer even in place.

FCC Gives the Green Light to LTE-U: Move Over Wi-Fi

Michael Finneran | February 23, 2017 |
This is indeed a big, if somewhat ironic, win for the mobile operators.

Apple CallKit Catching On

Michael Finneran | January 24, 2017 |
Get a status report on which UC providers are doing what with CallKit in the 'Optimizing Apple in Your Enterprise' session at Enterprise Connect 2017.

Mavenir, We Hardly Knew You

Michael Finneran | December 19, 2016 |
As Mitel divests mobile division to keep the focus on UC&C, 'adjacencies' or 'gambits' like Mavenir are out.

Suddenly It's Raining Enterprise Mobility Solutions

Michael Finneran | December 13, 2016 |
Three mobile operators are now offering as many new enterprise mobile solutions; here's what you need to know to make intelligent buying decisions.

BroadSoft Plots a New Path to Mobile UC

Michael Finneran | November 21, 2016 |
Today we are looking at a new set of capabilities, from which a new set of enterprise mobile UC services can be crafted.

Mobility Myopia: UC Vendors Still Not Seeing the Light

Michael Finneran | November 08, 2016 |
Recent conversations tell me that UC vendors still can't figure out how to make their mobile clients useful.

Chance for Enterprise Mobility, at Last

Michael Finneran | October 04, 2016 |
Hope that we'll finally see mobile offerings of real value for enterprise users is coming from different corners of communications universe.

Native Skype for Business Calling on iPhones Coming Soon

Michael Finneran | September 28, 2016 |
Microsoft promises integration of its mobile UC client with the Apple CallKit API.

Comcast Announces MVNO/Wi-Fi Service

Michael Finneran | September 21, 2016 |
Move could come at the right time for offering a WiFi-first service that supports iPhones as well as Android devices.

Making Sense of the Cisco-Apple 'Fast Lane'

Michael Finneran | September 20, 2016 |
Taking advantage of existing technology in a coordinated fashion, Cisco and Apple are addressing some long-standing challenges in managing Wi-Fi networks.
 

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.