Posts By Jim Burton

Future of UC All About AI

Jim Burton | July 20, 2017 |
The next phase in business communications is all about obtaining information using deep learning, machine learning, and cognitive computing -- often referred to under the umbrella of artificial intelligence.

Will Microsoft Finally Be a Player in Smartphones?

Jim Burton | January 10, 2017 |
As technologies evolve the game is changing, and these changes may create a shift in smartphone market share.

Can Watson Help IBM Put New Face on UC?

Jim Burton | October 25, 2016 |
Leveraging its cognitive smarts, IBM is teaming with communications companies like Genband to elevate its stature in enterprise collaboration.

'Change' Is in the Air for Enterprise Communications

Jim Burton | September 22, 2016 |
Perspectives from an industry thought leader and IT professionals show the evolving views on voice and other communications services.

Consolidation Marks UC&C Space

Jim Burton | August 10, 2016 |
Below the leaders Cisco and Microsoft, we're seeing a scramble among UC&C vendors the likes of which we haven't seen in years.

Mobile UC Gets a Second Life

Jim Burton | June 28, 2016 |
Opportunity stems from Apple's recent decision to open key elements of the iPhone dialer interface to VoIP providers.

Don't Slip Up with SIP

Jim Burton | May 17, 2016 |
Before you implement SIP trunking, be sure you familiarize yourself with common challenges and gotchas.

Making Sense of Millennials, UC Wise

Jim Burton | April 05, 2016 |
The older generation may have grown up in a command-and-control environment, but that is not going to be the model going forward.

Pushing UC in a New Direction

Jim Burton | February 18, 2016 |
All eyes at UCStrategies.com are on workstream communications and collaboration tools, given their capacity to move UC forward.

Information Overload: Is an End in Sight?

Jim Burton | December 17, 2015 |
Marketers are evolving the way they communicate their messages and measure impact to turn delivered information from nuisance to necessity.

Surviving and Thriving as Communications Evolves

Jim Burton | October 20, 2015 |
Discover what you need to know about the future of business communications at next month's UC Summit, hosted by UCStrategies.

Unified Teams for Unified Communications

Jim Burton | August 04, 2015 |
Organizational change may be the best starting place for a successful UC implementation.

The Evolving Channel Is Good News for Enterprises

Jim Burton | June 24, 2015 |
Business communications channel partners are evolving from resellers of vendor products to system/solution integrators for enterprise customers.

Cisco, Microsoft Reaching Out to Developers

Jim Burton | May 12, 2015 |
Cisco and Microsoft each are promoting programs to attract developers -- and users ultimately will benefit.

The Buyer’s Journey: Keeping Pace on Complex Decisions

Jim Burton | April 15, 2015 |
Today's rapidly changing business requirements present new opportunities -- and challenges -- for technology buyers and marketers.

Showcasing Telecom Industry Resiliency

Jim Burton | February 18, 2015 |
UC vendors have developed new products and are executing new strategies. For many, Enterprise Connect Orlando will be a coming out party.

UC in the Cloud: Confusion Reigns

Jim Burton | January 14, 2015 |
As cloud-based UC providers try to differentiate themselves and their products, they confuse both prospects and channel partners.

The Buyer's Journey: Where to Do Your Due Diligence

Jim Burton | November 18, 2014 |
Communications and information technology vendors are trying to influence the buyer’s journey with more and better content.

The Channel is Evolving...What Do Vendors Need to Know?

Jim Burton | October 15, 2014 |
The channel can't make money selling hardware, software or maintenance--so how will they survive?

How Information Technology Companies Took Over Communications--And What's Next

Jim Burton | July 29, 2014 |
The market leaders in the next phase of the CIT evolution will be companies with the underlying core technologies to deliver cloud and AI solutions.
 

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.