Posts By Gary Audin

Discarded IT Can Hurt You

Gary Audin | August 11, 2017 |
An IT asset disposition policy can be helpful in managing the decommission of IT devices and their contents appropriately.

Elevators vs. Networks: Applying Predictive Analytics

Gary Audin | August 04, 2017 |
Can you predict a network failure?

VoIP Quality Still an Issue

Gary Audin | July 28, 2017 |
With the adoption of cloud-based UC and telephony comes a need to rethink network monitoring.

Telecommuting on the Upswing

Gary Audin | July 21, 2017 |
U.S. Census Bureau data analysis shows 115% growth since 2005.

Cloud Out

Gary Audin | July 14, 2017 |
Is your business prepared for a cloud failure?

Voice & Video Performance SLAs: Do Yours Deliver?

Gary Audin | July 07, 2017 |
Depending on how a service provider measures factors like latency, jitter, and packet loss, some SLAs simply don't deliver.

Know Your SLAs

Gary Audin | June 23, 2017 |
What you need to know about your service level agreement and how service availability is measured and guaranteed.

The Ins and Outs of Call Center Fraud

Gary Audin | June 16, 2017 |
Pindrop's David Dewey explains how call center fraud is evolving.

How Do You Connect to the Cloud?

Gary Audin | June 09, 2017 |
An exploration of the cloud service connection options available today

Mitigating Your Cyber Security Risks

Gary Audin | June 02, 2017 |
You will be attacked, but with a good cyber security posture you may be able to prevent most of these attacks and block them.

Combating Collaboration Inefficiencies

Gary Audin | May 26, 2017 |
Inefficiencies exist, but there are steps you can take to improve how collaboration impacts your overall productivity.

Designing a Voice User Interface

Gary Audin | May 19, 2017 |
An expert discusses the factors involved in creating voice user interfaces.

Security Protection, Better than Security Correction

Gary Audin | May 12, 2017 |
A number of observations dealing with cybercrime

Creating Digital Assistants

Gary Audin | May 05, 2017 |
The technology allowing organizations to create digital assistants is here and available today.

Hunting for Security Threats

Gary Audin | April 28, 2017 |
Threat hunting, a human-centric approach to cyber security, can detect threats where automated machine-centric approaches fail.

Cybersecurity Expert Shortage Still Looms

Gary Audin | April 21, 2017 |
But there are ways to augment security staff to ensure your business is best protected.

Collaborating in the Flexible, Digital Workplace

Gary Audin | April 14, 2017 |
Offering flexible work schedules can help businesses attract the kind of workers they want and help retain the employees they already have.

Do You Have Meeting Fatigue?

Gary Audin | April 07, 2017 |
A recent West UC survey sheds light on the state of meetings in the enterprise.

Good Bots, Bad Bots, No Bots

Gary Audin | March 31, 2017 |
Even bots come with best practices.

Marketing and IT: Working Together as One

Gary Audin | March 24, 2017 |
Successful marketing and IT collaborations are constructed with specific and conscious decisions that implement policies to support them.
 

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

May 31, 2017

In the days of old, people in suits used to meet at a boardroom table to update each other on their work. Including a remote colleague meant setting a conference phone on the table for in-person pa

August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.