Posts By Brian Riggs

Hybrid UC as Path to Vendor Lock-In

Brian Riggs | January 11, 2017 |
Enterprises rarely benefit from an inability to mix and match, and needing to get on-prem and cloud UC services from single vendor is no exception.

Know Your Mitel Hybrid Options

Brian Riggs | December 06, 2016 |
The latest in an ongoing series on hybrid UC services...

Playing Defense: Microsoft Teams to Protect Office 365 from Slack and Spark

Brian Riggs | November 08, 2016 |
Microsoft's team collaboration app won't kill Slack not because its features are somehow inferior, but because of how it'll be sold.

Know Your ShoreTel Hybrid Options

Brian Riggs | October 12, 2016 |
Next up in what's turned into a series of hybrid UC services blogs: ShoreTel

Know Your Avaya IP Office Hybrid Options

Brian Riggs | August 30, 2016 |
Assuming Avaya's midmarket business weathers whatever tempest potential divestitures raise, hosted IP Office services could prove attractive UCaaS options.

Hybrid Skype for Business: Service Providers Enter the Game

Brian Riggs | August 24, 2016 |
Microsoft might not be selling its Cloud Connector for hybrid Skype for Business environments as a hosted service, but others are.

Looking at Cloud Connector for Hybrid Skype for Business

Brian Riggs | July 25, 2016 |
If you're going to take a bring-you-own-SIP approach to connecting Cloud PBX users to the PSTN, Cloud Connector Edition is your path forward.

Know Your Skype for Business Hybrid Options

Brian Riggs | June 30, 2016 |
Getting all your business comms services from the Office 365 cloud, via Skype for Business Online, is a powerful, if not always practical, proposition.

Team Collaboration Piques Providers' Interest

Brian Riggs | June 13, 2016 |
As enterprise interest in team collaboration grows, service providers are looking for ways to add such apps to their portfolios.

Google's Curious Approach to UC

Brian Riggs | April 28, 2016 |
Odd as it is, company's strategy of mining consumer business for solutions it can position for the enterprise does seem to be working -- at least for now.

UC Vendor as Regulated Telco: Not as Rare as You Might Think

Brian Riggs | March 30, 2016 |
Microsoft has been catching a lot of grief for its new 'telco' status, but look around and you'll see it's in good company.

Avaya Straightens Out Midmarket Cloud Strategy

Brian Riggs | February 08, 2016 |
Lays down its new approach to cloud-based UC services in a two-pronged service and platform announcement.

Slideshow: Cloud Telephony Options for Office 365

Brian Riggs | February 02, 2016 |
How Microsoft's voice offerings for Skype for Business Online and Office 365 compare to what other providers have on offer

Confessions of a Casual Collaborator

Brian Riggs | January 04, 2016 |
As much as I do incorporate team collaboration apps into my work, the fit isn't always quite right.

Switch Flips On UC for Office 365 Service

Brian Riggs | December 02, 2015 |
You might not expect the Google-centric Switch Communications to play nicely with Skype for Business Online, but it does.

Team Collaboration Apps: What's New and Why

Brian Riggs | October 26, 2015 |
Here's a big-picture look at how this dynamic space is taking shape.

UC Meets Whiteboards: Surface Hub, Perceptive Pixel, Lync Room Systems

Brian Riggs | August 24, 2015 |
With the Surface Hub, Microsoft is ready to force a rethink on the interactive whiteboard.

Skype for Business & Big Meetings: An Odd, Bumpy Path

Brian Riggs | July 29, 2015 |
With Skype Meeting Broadcast, Microsoft is addressing a longtime problem area -- large-scale conferences. What does that mean for partners?

Interactive Intelligence 'Thinks Different' with PureCloud Communicate

Brian Riggs | June 29, 2015 |
Let's take a detailed look at the company's latest foray into the UC market.

Alcatel-Lucent Enterprise's Great Escape

Brian Riggs | May 04, 2015 |
Out from under Alcatel-Lucent's wing, Alcatel-Lucent Enterprise is making modest but steady progress in selling UC platforms.

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January 11, 2017
As cloud communications continues to grow and mature, many enterprises are looking to build a hybrid CPE-cloud strategy. Looking out over the next three years, how should enterprises expect the cloud...
December 14, 2016
Cloud UC is being rapidly adopted in the enterprise, but recent research has shown many organizations continue to be challenged with how to effectively integrate cloud in their existing UC ecosystem. ...
November 30, 2016
With cloud communications platforms and SIP/SIP trunking APIs, enterprises have the opportunity to embed real-time voice and video calling within business applications and processes while leveraging e...