Posts By Blair Pleasant

Moving Your Contact Centers to Real-Time Resolution

Blair Pleasant | September 12, 2017 |
As one surgery management company has learned, integrating UC and cloud contact center solutions can lead to improved experiences for agents and customers.

Dimension Data Delves into Digital Disruption

Blair Pleasant | July 25, 2017 |
Recent study finds need for productivity gains is strongest driver of workstyle change.

Dimension Data Helps Businesses COPE with BYOD

Blair Pleasant | June 13, 2017 |
Rolls out new iOS-focused endpoint management support and a dedicated Apple practice

A Dissenting View on 'Cloud for All'

Blair Pleasant | June 06, 2017 |
The communications providers essentially forcing customers to move to the cloud model are being shortsighted.

Opening Up About APIs

Blair Pleasant | April 18, 2017 |
Whether APIs accompany CPaaS or not, they're hot commodities, as a slew of vendor briefings at Enterprise Connect made clear.

Four Conferences and a Funeral

Blair Pleasant | March 01, 2017 |
Last month saw ALE, Avaya, NEC, and CafeX share their latest on enterprise communications... and beyond.

UCC Status Report: Expectations Versus Reality

Blair Pleasant | January 17, 2017 |
Keeping myself honest on the hopes and predictions I laid out a year ago

Avaya Engage Dubai Delights with Innovation

Blair Pleasant | December 21, 2016 |
We’re starting to see a new Avaya as it evolves from technology-centric to a user experience focus.

Coming for Comms in 2017: Year of the Developer

Blair Pleasant | December 06, 2016 |
In this age of disruption, and with the rise of CPaaS and APIs, developers are taking on increased responsibilities and importance in the enterprise.

"Times They Are A-Changin'" for Contact Centers

Blair Pleasant | November 02, 2016 |
Why this Bob Dylan classic is apropos for the revolution in customer experience happening today

Comparing the Election and UCC

Blair Pleasant | September 27, 2016 |
What commonalities do and don't exist between the U.S. election process and the unified communications and collaboration space.

State of Confusion Clouds UC&C

Blair Pleasant | August 16, 2016 |
The cloud's rise and changing market landscape have created uncertainty for many UC&C vendors and their enterprise customers and channel partners.

How to Enhance Employee Engagement

Blair Pleasant | July 12, 2016 |
You need to have the right people, with the right tools and technologies to be effective, and the right processes to be efficient and productive.

You Say You Want an Integration...

Blair Pleasant | May 25, 2016 |
From APIs and SDKs to CPaaS, communications integration is the name of the game.

Art Rosenberg -- A True Visionary

Blair Pleasant | April 19, 2016 |
While Art had vision and foresight, it was his passion and energy that most of us remember.

The Good, Bad & Unbelievable of the 'Connected Enterprise'

Blair Pleasant | April 11, 2016 |
Dimension Data recently shared results of its first-ever Connected Enterprise report. Here's an overview.

EC 2016: Focusing on User Adoption, the Cloud, and More

Blair Pleasant | February 23, 2016 |
Join me for my conference sessions and get tips and best-practices advice on two of the hottest enterprise communications topics.

Hopes & Expectations for Business Comms in 2016

Blair Pleasant | January 19, 2016 |
From a slew of cloud-related acquisitions to a boost in business application integration, here are a few items on my mind for this year.

Goodbye UC Summit, Hello BC Summit

Blair Pleasant | December 01, 2015 |
Themes such as user adoption, mobility, cloud communications, and the business communications mandate surfaced at UCStrategies' annual summit.

Time Is Now for Mobile, Virtual, Distributed Teams

Blair Pleasant | October 27, 2015 |
The communications, collaboration, and social silos are starting to crumble, opening the opportunity for integrated suites that better serve worker needs.
 

Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

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Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

October 18, 2017

Microsofts recent Ignite event had some critically important announcements for enterprise communications. Namely, Microsofts new Team Collaboration offering, Teams, will be its primary communicatio

September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

September 22, 2017
In this podcast, we explore the future of work with Robert Brown, AVP of the Cognizant Center for the Future of Work, who helps us answer the question, "What do we do when machines do everything?"
September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.