Posts By Dave Michels

Amazon Chime: Priority or Experiment?

Dave Michels | February 21, 2017 |
Amazon is known for dabbling in new services, so its move into enterprise communications and collaboration is really no surprise.

UCaaS Slowly Finding Home in Japan

Dave Michels | February 07, 2017 |
Moves by Dialpad, BroadSoft, and others are signs that UCaaS adoption in Japan may be on the increase.

7 Factors to Consider on Enterprise Messaging Apps

Dave Michels | January 31, 2017 |
Before selecting a workstream messaging app like Circuit, HipChat, Slack, or Spark, be sure to explore each vendor's particular architectural approach and philosophy.

Take My Phone, Please

Dave Michels | January 09, 2017 |
Desk phones are here to stay, but do they have to be so dumb?

The Ghosts in Our Icons

Dave Michels | December 29, 2016 |
The icons of our modern world sometimes make sense.

What's a T-Mobile Digit?

Dave Michels | December 12, 2016 |
At first glance the carrier's new Digits service may look like just another multi-number VoIP app, but it's much more than that.

How Deep Is Your Video?

Dave Michels | December 08, 2016 |
Today just about every organization has some video engagement, but the level varies widely.

2017 Innovation Showcase: All About IoT

Dave Michels | December 05, 2016 |
The Enterprise Connect 2017 Innovation Showcase will put a spotlight on Internet of Things solutions for the enterprise.

The Hotel That Has Everything...

Dave Michels | November 29, 2016 |
... but don't expect to find a standard old guest room phone on your night table.

Twilio's Jeff Lawson: Building an API Empire

Dave Michels | November 14, 2016 |
Early to recognize the power of communications API model, Twilio's founder is busy making sure his company doesn't lose its first-mover advantage.

Avaya Rolls Out New Channel Program

Dave Michels | November 01, 2016 |
Shifts focus from hardware to software and services to better align with changing market dynamics.

Time to Kill IM

Dave Michels | October 24, 2016 |
Workstream messaging tools are the right tool for modern business needs.

The Biggest Event of 2016

Dave Michels | October 03, 2016 |
Three months after its IPO, Twilio stock prices continue to soar, validating this new APIs-centric view of enterprise communications.

Verizon One Talk: UC Mobility Without an App

Dave Michels | September 19, 2016 |
Verizon One Talk is a new service that utilizes a single, native phone number across mobile and fixed and devices.

A Vertical Hybrid

Dave Michels | September 12, 2016 |
Vertical Communications adds cloud overlay services to complement its on-prem communications systems and provide customers a path forward.

Let's Have the Next Meeting on Facebook

Dave Michels | September 06, 2016 |
What would a full-out Facebook commitment to enterprise communications and collaboration mean for the emerging messaging app market?

Avaya Releases R10 for IP Office

Dave Michels | August 30, 2016 |
Enhancements are important for premises deployments, but scream "cloud" as well.

Scoping Out Microsoft's Next Possible Acquisition

Dave Michels | August 01, 2016 |
Taking a gander at possible acquisitions that could benefit Microsoft's UC&C offering.

Saying HA! to Downtime

Dave Michels | July 21, 2016 |
Why you might explore high-availability solutions from NEC for your UC environment.

Cisco Siri-ous about Monica

Dave Michels | July 18, 2016 |
Cisco previews Monica, its team-oriented, collaboration-focused twist on virtual assistants.
 

Enterprise Connect Orlando 2017
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March 8, 2017

Enterprise IT's ability to innovate is critical to the success of the business -- 80% of CIOs agree. But the CIO role has never been more challenging than it is today, with rising operational respo

February 22, 2017

Sick of video call technology that make participants look like they're in the witness protection program? Turns out youre not alone. Poor-quality video solutions can give users an unprofessional ap

February 7, 2017

Securing voice communications used to be very simple since it was generally a closed system. However, with unified communications (UC) you no longer have the walled protection offered by a dedicate

February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.