Posts By Dave Michels

Looking Beyond UC Apps for Transformation

Dave Michels | September 20, 2017 |
Communications automation can help companies digitize efficiently and realize gains in responsiveness, time, and agility.

6 Disruptive Forces to Talk About in Enterprise Communications

Dave Michels | September 05, 2017 |
These transformational revolutions are wreaking havoc on our strategies, budgets, and careers.

The Evolution of Mobile-First

Dave Michels | August 29, 2017 |
It is now time to see the mobile device as a superior endpoint, rather than just an alternative one.

Perfect Timing for Mitel, ShoreTel Merger

Dave Michels | July 28, 2017 |
Back in late 2014, Mitel's plan to purchase ShoreTel didn't make much sense. But now it does, and here's why.

Omnichannel: The Next Big Thing... Again

Dave Michels | July 18, 2017 |
Exploring why today's omnichannel contact centers need to include support for messaging and video

Unify Launches OpenScape Cloud

Dave Michels | July 13, 2017 |
Hosted service will enable service providers to deliver UCaaS and workstream messaging as a single package.

Digitally Transform... Or Else

Dave Michels | July 05, 2017 |
The devil's in the details.

The New Polycom Emerges

Dave Michels | June 12, 2017 |
By focusing on interoperability, Polycom's bringing its arsenal of advanced features to one-time competitors in a win-win environment.

CenturyLink Preaches, Practices Transformation

Dave Michels | May 31, 2017 |
In its latest transition, this 87-year-old communications company looks to simplify and automate how enterprises connect with partners, employees, and customers.

Synergy Report Shows Surprises in Collaboration Market

Dave Michels | May 11, 2017 |
Reflecting on the latest collaboration numbers

Unify: Back from the Brink

Dave Michels | May 08, 2017 |
With a revised commitment from its parent Atos, Unify should see accelerated growth.

Y 4K?

Dave Michels | May 01, 2017 |
4K video conferencing is available today, and the technologies and economics will continue to improve.

By Any Other Name Would We Collaborate as Sweet?

Dave Michels | April 11, 2017 |
Names are important, but the winning category name for "team collaboration/messaging" apps may not emerge for several more years.

RingCentral Simplifies Collaborative Communications

Dave Michels | March 23, 2017 |
RingCentral advances its collaborative communications vision, announcing updates to Office, market expansion, and improved analytics solutions.

UCC YTD: 4 Eye-Opening Developments

Dave Michels | March 21, 2017 |
From Amazon Chime to Cisco Spark Board, 2017 is shaping up to be a transformative year for enterprise communications.

8x8 Bridges Messaging Islands

Dave Michels | March 08, 2017 |
As part of an 'open cloud' initiative, 8x8 picks up Sameroom.io for its ability to provide interoperability among disparate team messaging services.

Innovation Showcase: 6 IoT Companies on Tap

Dave Michels | March 06, 2017 |
These newcomers to the Enterprise Connect Expo Hall combine IoT connectivity with communications and collaboration capabilities.

Amazon Chime: Priority or Experiment?

Dave Michels | February 21, 2017 |
Amazon is known for dabbling in new services, so its move into enterprise communications and collaboration is really no surprise.

UCaaS Slowly Finding Home in Japan

Dave Michels | February 07, 2017 |
Moves by Dialpad, BroadSoft, and others are signs that UCaaS adoption in Japan may be on the increase.

7 Factors to Consider on Enterprise Messaging Apps

Dave Michels | January 31, 2017 |
Before selecting a workstream messaging app like Circuit, HipChat, Slack, or Spark, be sure to explore each vendor's particular architectural approach and philosophy.
 

Enterprise Connect Orlando 2018
March 12-15 | Orlando, FL

Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

Grow Your Network: Connect with the largest gathering of enterprise IT and business leaders and influencers

Learn From Industry Leaders: Attend a full range of Conference Sessions, Free Programs and Special Events

Evaluate All Your Options: Engage with 190+ of the leading equipment, software and service providers

Have Fun! Mingle with sponsors, exhibitors, attendees, guest speakers and industry players during evening receptions

Register now with code NOJITTEREB to save $200 Off Advance Rates or get a FREE Expo Pass!

September 20, 2017

Customer experience can make or break your business. But how do you achieve outstanding customer service when you're dealing with outdated organizational structure, lagging technology, dated proces

August 16, 2017

Contact centers have long been at the leading edge of innovation in communications technology, given their promise of measurable ROI and the continual need to optimize customer interactions and sta

July 12, 2017

Enterprises have been migrating Unified Communications & Collaboration applications to datacenters - private clouds - for the past few years. With this move comes the opportunity to leverage da

September 8, 2017
Greg Collins, a technology analyst and strategist with Exact Ventures, delivers a status report on 5G implementation plans and tells enterprises why they shouldn't wait to move ahead on potential use ....
August 25, 2017
Find out what business considerations are driving the SIP trunking market today, and learn a bit about how satisfied enterprises are with their providers. We talk with John Malone, president of The Ea....
August 16, 2017
World Vision U.S. is finding lots of goodness in RingCentral's cloud communications service, but as Randy Boyd, infrastructure architect at the global humanitarian nonprofit, tells us, he and his team....
August 11, 2017
Alicia Gee, director of unified communications at Sutter Physician Services, oversees the technical team supporting a 1,000-agent contact center running on Genesys PureConnect. She catches us up on th....
August 4, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, has lately been working on integrating enterprise communications into Internet of Things ecosystems. He shares examples and off....
July 27, 2017
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discussing Mitel's market positioning, why the move makes sense, and more.
July 14, 2017
Lantre Barr, founder and CEO of Blacc Spot Media, urges any enterprise that's been on the fence about integrating real-time communications into business workflows to jump off and get started. Tune and....
June 28, 2017
Communications expert Tsahi Levent-Levi, author of the popular BlogGeek.me blog, keeps a running tally and comprehensive overview of communications platform-as-a-service offerings in his "Choosing a W....
June 9, 2017
If you think telecom expense management applies to nothing more than business phone lines, think again. Hyoun Park, founder and principal investigator with technology advisory Amalgam Insights, tells ....
June 2, 2017
Enterprises strategizing on mobility today, including for internal collaboration, don't have the luxury of learning as they go. Tony Rizzo, enterprise mobility specialist with Blue Hill Research, expl....
May 24, 2017
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond the basic building blocks and address maturing enterprise needs.
May 18, 2017
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what might be to come in 2018.
April 28, 2017
Change isn't easy, but it is necessary. Tune in for advice and perspective from Zeus Kerravala, co-author of a "Digital Transformation for Dummies" special edition.
April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.