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NEAL AROUND THE WEB




Neal Shact

Neal Shact is the founder and CEO of CommunITech Services, a Systems Integrator focused on improving the customer experience in the Contact Center.

Neal was named one of the "Top 60 Customer Experience Influencers" and one of the "Top 100 Voices of IP Communications". A much sought-after speaker on the subject of VoIP and telecommunications. Neal was the founder of the International VoIP Council and is a contributor to the NoJitter and UCStrategies web site and has written numerous articles in industry journals.

A magna cum laude, Phi Beta Kappa alumnus of Clark University, Neal received his MBA from the Kellogg Graduate School of Management at Northwestern University.

 
Recent posts by Neal


March 11, 2015
Following the example of Amazon Mayday, innovative companies are racing to enhance their online platforms with video-enabled customer care. The goal is to shore up brand loyalty and to market high-tou...
February 25, 2015
Business today is global. Your customers are everywhere which makes providing a consistent customer experience that builds your brand all the more challenging. Many companies have found that the cloud...
February 11, 2015
From instant messaging to desktop conferencing, Microsoft Lync streamlines communications and provides an easy-to-use interface. But extending the Lync experience to the meeting room has proved challe...