Neal Shact

Neal Shact is the founder and CEO of CommunITech Services, a Systems Integrator focused on improving the customer experience in the Contact Center.

Neal was named one of the "Top 60 Customer Experience Influencers" and one of the "Top 100 Voices of IP Communications". A much sought-after speaker on the subject of VoIP and telecommunications. Neal was the founder of the International VoIP Council and is a contributor to the NoJitter and UCStrategies web site and has written numerous articles in industry journals.

A magna cum laude, Phi Beta Kappa alumnus of Clark University, Neal received his MBA from the Kellogg Graduate School of Management at Northwestern University.
Recent posts by Neal

December 2, 2015
Video conferencing has finally taken its rightful place as a core business tool. Companies around the world are depending on video enabled meetings to empower their people, serve clients better, and c...
November 17, 2015
Managing SIP communications, including multivendor contact center systems, corporate IP telephony, and UC applications, is becoming more complex-and more time consuming. Nemertes Research projects sho...
October 28, 2015
Enterprises know that a mobile-first strategy will enable employees to work more efficiently and effectively, and be more responsive. Seventy-three percent of senior executives see their mobile device...