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STEPHEN AROUND THE WEB




Stephen Leaden

Steve Leaden is founder and president of Leaden Associates, Inc., an independent communications and IT consulting firm in business 25 years. Leaden Associates provides specialized support to enterprises in unified communications, VoIP, contact centers, converged networks, and cloud-based architectures. Enterprises in the health care, education, manufacturing, financial services, publishing, and government market segments have come to rely on Leaden's team for best-in-class designs, implementations, and the expertise to minimize risk associated with medium- to large-scale enterprise implementations.

Steve's firm has performed strategic planning, needs assessments, procurements, project management, and ongoing support of national and international VoIP/UC and contact center specific projects. Steve's firm drives ROI for clients and promotes enhancements to core business strategies leveraging UC-based technologies.

Steve is a frequent speaker at national trade shows including Enterprise Connect, UC Strategies UC Summit, Information Week, national vendor and user conferences, and the Voice Report among others. Steve is a contributor and blogger for No Jitter, is recognized as a UCStrategies.com expert, and contributes to UCStrategies weekly via podcasts and monthly posts. Steve is a past president of the Society of Communications and Technology Consultants, a national association that requires ethics and objectivity as a prerequisite for membership.

 
Recent posts by Stephen


Enterprise Connect Orlando 2017
March 27-30 | Orlando, FL
Connect with the Entire Enterprise Communications & Collaboration Ecosystem


Stay Up-to-Date: Hear industry visionaries in Keynotes and General Sessions delivering the latest insight on UC, mobility, collaboration and cloud

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March 8, 2017

Enterprise IT's ability to innovate is critical to the success of the business -- 80% of CIOs agree. But the CIO role has never been more challenging than it is today, with rising operational respo

February 22, 2017

Sick of video call technology that make participants look like they're in the witness protection program? Turns out youre not alone. Poor-quality video solutions can give users an unprofessional ap

February 7, 2017

Securing voice communications used to be very simple since it was generally a closed system. However, with unified communications (UC) you no longer have the walled protection offered by a dedicate

February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.