pixel
BOB AROUND THE WEB




Bob Emmerson

Bob Emmerson is an English national living in the Netherlands. He holds a degree in electronic engineering and mathematics from London University and now works as a freelance writer and industry observer. Bob writes about Information and Communications Technology for various technical and business publications. In addition he has produced three market reports for the Financial Times, numerous white papers and four books. Bob is currently the European Editor of No Jitter, a leading site that focuses on the enterprise space.
 
Recent posts by Bob


February 17, 2016
Your customers' experience with your support organization and contact center has a huge impact on their impression of your brand, on their loyalty, and on how much they will spend with you through the...
February 3, 2016
Unified Communications as a Service (UCaaS) is becoming so widely accepted by businesses that the question is no longer if it's the right choice, but when you and your enterprise will be ready to make...
January 20, 2016
Four categories of cloud competitors are converging on UCaaS: incumbent Telecom manufacturers, IT giants, service integrators, and pure play cloud developers. Provider and technology choices are growi...