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MIKE AROUND THE WEB




Mike Bergelson

Mike Bergelson is responsible for developing new product and business model strategies for Cisco's Unified Communications portfolio. Prior to this role, he managed Cisco's suite of customer care applications. Mike joined Cisco in June 2006 with the acquisition of Audium, where he was a co-founder and the Chief Executive Officer. He was also co-founder and CEO of Conducive, an online advertising firm. Prior to founding Audium and Conducive, Mike was with First Manhattan Consulting Group where he advised clients on customer contact strategies, customer profitability and product development. He frequently speaks at industry conferences and forums and earned an engineering degree with honors from Cornell University.

 
Recent posts by Mike


March 11, 2015
Following the example of Amazon Mayday, innovative companies are racing to enhance their online platforms with video-enabled customer care. The goal is to shore up brand loyalty and to market high-tou...
February 25, 2015
Business today is global. Your customers are everywhere which makes providing a consistent customer experience that builds your brand all the more challenging. Many companies have found that the cloud...
February 11, 2015
From instant messaging to desktop conferencing, Microsoft Lync streamlines communications and provides an easy-to-use interface. But extending the Lync experience to the meeting room has proved challe...