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MIKE AROUND THE WEB




Mike Bergelson

Mike Bergelson is responsible for developing new product and business model strategies for Cisco's Unified Communications portfolio. Prior to this role, he managed Cisco's suite of customer care applications. Mike joined Cisco in June 2006 with the acquisition of Audium, where he was a co-founder and the Chief Executive Officer. He was also co-founder and CEO of Conducive, an online advertising firm. Prior to founding Audium and Conducive, Mike was with First Manhattan Consulting Group where he advised clients on customer contact strategies, customer profitability and product development. He frequently speaks at industry conferences and forums and earned an engineering degree with honors from Cornell University.

 
Recent posts by Mike

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April 24, 2014
Small centers are both excited and nervous about the new wave of innovation converging on them as major disruptive forces - cloud, mobile, big data and social - rock the contact center world. They rea...
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As more organizations are focused on maximizing customer experience as a key differentiator to stay ahead of the competition and customer expectations, the focus needs to be on interactions across mul...

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