pixel
LAWRENCE AROUND THE WEB




Lawrence Byrd

Lawrence Byrd is Director of Unified Communications Architecture and helps define and communicate Avaya's intelligent communications strategy. Lawrence has eighteen years of communications, CRM and contact center experience, and thirty years of advanced software and Internet experience. Lawrence was co-founder of Quintus Corporation in 1984, where he held executive positions in software development, marketing and strategy. Quintus was a leading provider of multimedia contact center software and was acquired by Avaya in 2001. Lawrence has a B.A. in Philosophy from Durham, England, and was a research associate in the Department of Artificial Intelligence at the University of Edinburgh, Scotland. He now lives with his family in California.

 
Recent posts by Lawrence


September 10, 2014
Cloud solutions offer companies the unprecedented ability to forego the costly and painful process of updating their contact centers every few years in order to maintain some semblance of modernity, i...
August 27, 2014
Whether your organization has decided to move to the cloud, or you are considering the possibility, this webinar will help you cut through the all the "checklists" and give you four must-hav...
July 30, 2014
A myth persists that premise-based unified communications and contact center solutions are more secure than similar solutions in the cloud. Join this webinar to learn why that mode of thinking is outd...