Lawrence Byrd

Lawrence Byrd is Director of Unified Communications Architecture and helps define and communicate Avaya's intelligent communications strategy. Lawrence has eighteen years of communications, CRM and contact center experience, and thirty years of advanced software and Internet experience. Lawrence was co-founder of Quintus Corporation in 1984, where he held executive positions in software development, marketing and strategy. Quintus was a leading provider of multimedia contact center software and was acquired by Avaya in 2001. Lawrence has a B.A. in Philosophy from Durham, England, and was a research associate in the Department of Artificial Intelligence at the University of Edinburgh, Scotland. He now lives with his family in California.
Recent posts by Lawrence

October 14, 2015
Service providers have been touting SIP Trunking for nearly two decades as a better alternative to PRIs, because of cost savings, flexible routing and better handling at peak load. Yet over 50% of ent...
September 22, 2015
SIP Trunking services are maturing, and enterprises, in turn, continue to increase their deployment of SIP Trunks as a way of saving money over legacy PRIs. But SIP Trunking isn't an end in itself; S...
August 26, 2015
Turning the current flood of available data into meaningful intelligence requires business leaders to look beyond the traditional data center toward technologies like cloud, automation, virtualization...