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ALAN AROUND THE WEB




Alan Percy

Alan Percy is Senior Director of Product Marketing at Dialogic, responsible for marketing of the the company's media server and WebRTC solutions, with the goal of helping developers build new and innovative applications for new networks. Alan focuses heavily on enterprise applications, whether on premises or in the cloud, including UC, contact center, collaboration and conferencing, emergency services and E911, and hosted services. Previously, Alan served as Director of Market Development at AudioCodes. He is a frequent industry speaker and contributes to a number of industry journals and blogs.

 
Recent posts by Alan


February 17, 2016
Your customers' experience with your support organization and contact center has a huge impact on their impression of your brand, on their loyalty, and on how much they will spend with you through the...
February 3, 2016
Unified Communications as a Service (UCaaS) is becoming so widely accepted by businesses that the question is no longer if it's the right choice, but when you and your enterprise will be ready to make...
January 20, 2016
Four categories of cloud competitors are converging on UCaaS: incumbent Telecom manufacturers, IT giants, service integrators, and pure play cloud developers. Provider and technology choices are growi...