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JASON AROUND THE WEB




Jason Alley

Jason Alley, founder and president of SmartContact Consulting, is a consultant and industry analyst focused on customer interaction.

Jason has both a broad and deep background in the customer interaction market. He was a product strategist and manager for the first six years of his career, and has spent the last ten consulting with enterprise customers and suppliers. Jason's supplier experience helps enterprises quickly translate sales and marketing language into accurate depictions of solution capabilities and limitations, and helps internal and supplier teams work well together. His enterprise experience enables suppliers to work outside the bubble to understand what really matters to customers. Jason is committed to infusing the Voice of the Customer into every engagement.

Jason holds a Business Economics degree from UCLA.

 
Recent posts by Jason


December 14, 2016
Cloud UC is being rapidly adopted in the enterprise, but recent research has shown many organizations continue to be challenged with how to effectively integrate cloud in their existing UC ecosystem. ...
November 30, 2016
With cloud communications platforms and SIP/SIP trunking APIs, enterprises have the opportunity to embed real-time voice and video calling within business applications and processes while leveraging e...
November 9, 2016
Workers increasingly demand access to videoconferencing from any device, and from any Meanwhile, IT leaders struggle to support client downloads and plug-ins, and the network impacts of growing video...