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JASON AROUND THE WEB




Jason Alley

Jason Alley, founder and president of SmartContact Consulting, is a consultant and industry analyst focused on customer interaction.

Jason has both a broad and deep background in the customer interaction market. He was a product strategist and manager for the first six years of his career, and has spent the last ten consulting with enterprise customers and suppliers. Jason's supplier experience helps enterprises quickly translate sales and marketing language into accurate depictions of solution capabilities and limitations, and helps internal and supplier teams work well together. His enterprise experience enables suppliers to work outside the bubble to understand what really matters to customers. Jason is committed to infusing the Voice of the Customer into every engagement.

Jason holds a Business Economics degree from UCLA.

 
Recent posts by Jason


July 15, 2015
What's most important to your organization to drive meaningful business outcomes? Security - Compliance - Control - Availability - Consolidation - Growth - Functionality - Customization - Experience -...
June 3, 2015
SIP Trunking has been available and hyped for over a decade, but 80% of businesses still haven't made the switch. In this webinar, we'll provide the market context on the halting transition to SIP Tru...
May 20, 2015
The silo-ed PBX at the core of the legacy communications architecture no longer fits today's need for integrated enterprise, Web-based, and mobile communications, and this installed base is limiting e...