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JASON AROUND THE WEB




Jason Alley

Jason Alley, founder and president of SmartContact Consulting, is a consultant and industry analyst focused on customer interaction.

Jason has both a broad and deep background in the customer interaction market. He was a product strategist and manager for the first six years of his career, and has spent the last ten consulting with enterprise customers and suppliers. Jason's supplier experience helps enterprises quickly translate sales and marketing language into accurate depictions of solution capabilities and limitations, and helps internal and supplier teams work well together. His enterprise experience enables suppliers to work outside the bubble to understand what really matters to customers. Jason is committed to infusing the Voice of the Customer into every engagement.

Jason holds a Business Economics degree from UCLA.

 
Recent posts by Jason


September 15, 2016
Over the past few years, unified communications has promised to improve employee efficiency and bring disparate communication modes together. But the end result has been vendor lock-in and limited fle...
August 24, 2016
The modern workplace has undergone significant change, and traditional ways of communicating and getting work done are no longer effective. These days, working smarter and more effectively is the diff...
August 10, 2016
Enterprises are increasingly considering Unified Communications as a Service (UCaaS) as the basis for their communications infrastructure strategy going forward. But some have been reluctant to commit...