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JASON AROUND THE WEB




Jason Alley

Jason Alley, founder and president of SmartContact Consulting, is a consultant and industry analyst focused on customer interaction.

Jason has both a broad and deep background in the customer interaction market. He was a product strategist and manager for the first six years of his career, and has spent the last ten consulting with enterprise customers and suppliers. Jason's supplier experience helps enterprises quickly translate sales and marketing language into accurate depictions of solution capabilities and limitations, and helps internal and supplier teams work well together. His enterprise experience enables suppliers to work outside the bubble to understand what really matters to customers. Jason is committed to infusing the Voice of the Customer into every engagement.

Jason holds a Business Economics degree from UCLA.

 
Recent posts by Jason


May 20, 2015
The silo-ed PBX at the core of the legacy communications architecture no longer fits today's need for integrated enterprise, Web-based, and mobile communications, and this installed base is limiting e...
April 15, 2015
An explosion of application traffic threatens to overwhelm enterprise networks, and real-time traffic like voice and video can be the most endangered, and also the most threatening to other kinds of t...
March 25, 2015
Enterprise collaboration and communications tools are more fragmented than ever, and the proliferation of new approaches for collaboration is hindering productivity. Unified communications (UC) was su...