News Analysis
Phil Edholm | January 23, 2017 |
Avaya should be better able to minimize impact to its existing base than Nortel had been years ago, but quick agreement with creditors is crucial.

For more perspective see: "Avaya's Six Billion Dollar Plan" and "Avaya Keeps Crown Jewel, Contact Center"

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IT Strategies
Sponsored by AT&T | January 23, 2017
In this sponsored post, AT&T discusses how voice network transformation can enable your digital strategy.

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Systems Management/Network Design
Tom Nolle | January 18, 2017 |
As cloud providers evolve toward 'premises cloud' hosting, the old model of networking isn't just irrelevant, it's impossible.

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Communications APIs/Integration
Beth Schultz | January 16, 2017 |
Join the TADHack-mini Orlando hackathon, taking place coincident with Enterprise Connect in March, and test your programming chops -- all comers welcome!

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Contact Center/Customer Experience
Chris Vitek | January 10, 2017 |
As real-time engagement solutions evolve, they tend to look a lot like CRM -- and vice versa.

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Posts

Avaya Bankruptcy: Good or Bad for Customers?

Phil Edholm | January 23, 2017
Avaya should be better positioned to minimize impact to its existing base than Nortel had been years ago, but quick agreement with creditors is crucial.

A Story of Mice and Elephants: Dynamic Packet Prioritization

Terry Slattery | January 23, 2017
Need to speed up Web apps by 30% in a mixed traffic network? Consider dynamic packet prioritization.

 

Digital Transformation: Don't Put the Cart Before the Horse

Sponsored by AT&T | January 23, 2017
In this sponsored post, AT&T discusses how voice network transformation can enable your digital strategy.

No Jitter Roll: This Week in Enterprise Communications

Michelle Burbick | January 20, 2017
Today's collection of what's hot and happening includes news from Slack, Atlassian, Masergy, Windstream, VeloCloud, Citrix, Toshiba, Sonus, Comcast Business, and Genesys.

 

Avaya's Six Billion Dollar Plan

Zeus Kerravala | January 20, 2017
Crippled Avaya needs to become better, stronger, faster -- just like TV's iconic bionic man.

Avaya Keeps Crown Jewel, Contact Center

Sheila McGee-Smith | January 20, 2017
With a Chapter 11 bankruptcy filing comes the end of company's gambit to sell off its contact center business for much needed cash.

 
 
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Slideshows
Top Contact Center Stories of 2016

Top Contact Center Stories of 2016

Sheila McGee-Smith | January 03, 2017
Digital transformation meets customer experience
No Jitter Research: 2016 Cloud Communications Survey

No Jitter Research: 2016 Cloud Communications Survey

Beth Schultz | November 17, 2016
Explore results from No Jitter's second-annual survey on cloud communications.
Digital Transformation or Digital Denial?

Digital Transformation or Digital Denial?

Mark Troester | September 06, 2016
A by-the-numbers look at the state of digital business today


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Enterprise Connect Orlando 2017
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January 11, 2017
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With cloud communications platforms and SIP/SIP trunking APIs, enterprises have the opportunity to embed real-time voice and video calling within business applications and processes while leveraging e
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