Unified Communications & Collaboration
Elka Popova | April 26, 2017 |
Reflections from Enterprise Connect 2017

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Contact Center/Customer Experience
Zeus Kerravala | April 25, 2017 |
Given the massive size and scale of AWS, its contact center service certainly has some potential -- over the long haul.

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Unified Communications & Collaboration
Irwin Lazar | April 24, 2017 |
Unified communications and collaboration is rapidly transforming; IT leaders need to get out ahead of these changes to stay relevant.

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Unified Communications & Collaboration
Stephen Leaden | April 20, 2017 |
As Avaya inches toward reorganization, your job as a customer and steward to your organization is to be proactive about contingency planning.

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Posts

Where Is the Enterprise Communications Industry Headed?

Elka Popova | April 26, 2017
Reflections from Enterprise Connect 2017

A Look Back on MWC 2017, aka EuroEpcot

Tom Brannen | April 26, 2017
Finding the newsworthy and notable took a lot of sifting through the glitz and sizzle of the show floor.

 

9 Mobile Strategy Buzzwords You Need to Know

Josh Garrett | April 26, 2017
Hopefully these enterprise mobility acronyms will get you thinking about your enterprise's mobile strategy and lead to a positive, productive discussion or two.

Pick the Right Battle: Robocalls Over Net Neutrality

Michael Finneran | April 25, 2017
At issue is a universally intrusive annoyance to virtually everyone with a phone, and a key component of countless dubious and outright fraudulent schemes.

 

Debunking Amazon Connect's Competitive Threat

Zeus Kerravala | April 25, 2017
Given the massive size and scale of AWS, its contact center service certainly has some potential -- over the long haul.

Customer Experience Isn't a Metric, So What Should You Measure?

Mayur Anadkat | April 25, 2017
Metrics make the world go round. Don't just use vague jargon to define your market. Measure your money.

 
 
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Slideshows
Email Killers 2017: A Look at 14 Cloud-Based Team Collaboration Apps

Email Killers 2017: A Look at 14 Cloud-Based Team Collaboration Apps

Brian Riggs | March 13, 2017
My quasi-annual dive into the ever-changing world of team collaboration
Top Contact Center Stories of 2016

Top Contact Center Stories of 2016

Sheila McGee-Smith | January 03, 2017
Digital transformation meets customer experience
No Jitter Research: 2016 Cloud Communications Survey

No Jitter Research: 2016 Cloud Communications Survey

Beth Schultz | November 17, 2016
Explore results from No Jitter's second-annual survey on cloud communications.


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April 19, 2017

Now more than ever, enterprise contact centers have a unique opportunity to lead the way towards complete, digital transformation. Moving your contact center to the cloud is a starting point, quick

April 5, 2017

Its no secret that the cloud offers significant benefits to enterprises - including cost reduction, scalability, higher efficiency, and more flexibility. If your phone system and contact center are

March 22, 2017

As today's competitive business environments push workforces into overdrive, many enterprises are seeking ways of streamlining workflows while optimizing productivity, business agility, and speed.

April 20, 2017
Robin Gareiss, president of Nemertes Research, shares insight gleaned from the firm's 12th annual UCC Total Cost of Operations study.
March 23, 2017
Tim Banting, of Current Analysis, gives us a peek into what the next three years will bring in advance of his Enterprise Connect session exploring the question: Will there be a new model for enterpris....
March 15, 2017
Andrew Prokop, communications evangelist with Arrow Systems Integration, discusses the evolving role of the all-important session border controller.
March 9, 2017
Organizer Alan Quayle gives us the lowdown on programmable communications and all you need to know about participating in this pre-Enterprise Connect hackathon.
March 3, 2017
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier shares tips on how best to protect your UC systems.
February 24, 2017
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and explains why knowing the differences matter.
February 17, 2017
From the most basics of basics to the hidden gotchas, UC consultant Melissa Swartz helps demystify the complex world of SIP trunking.
February 7, 2017
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for your Skype for Business deployment.
February 1, 2017
Elka Popova, a Frost & Sullivan program director, shares a status report on the UCaaS market today and offers her perspective on what large enterprises need before committing to UC in the cloud.
January 26, 2017
Andrew Davis, co-founder of Wainhouse Research and chair of the Video track at Enterprise Connect 2017, sorts through the myriad cloud video service options and shares how to tell if your choice is en....
January 23, 2017
Sheila McGee-Smith, Contact Center/Customer Experience track chair for Enterprise Connect 2017, tells us what we need to know about the role cloud software is playing in contact centers today.